Tagged: cx

Fintech Klarna Introduces All-in-One Shopping App to Enhance Digital Commerce Experience

Klarna, the international payments provider and shopping platform, has unveiled its new all-in-one or comprehensive shopping app across Klarna markets. As the app economy grows, today consumers “face an increasingly cluttered and confusing landscape of e-commerce apps – this is frustrating and time-wasting for the… Read More

Digital Banking Platform Monzo Introduces Features to Give Consumers More Control Over Spending

UK-based digital bank Monzo notes that clients have been able to pay Direct Debits and “standing orders” from a Pot for a while, and now customers may complete card payments as well  – including via Apple Pay and Google Pay. As explained in a blog… Read More

“Alisa,” the Voice Assistant from Russian Tech Firm Yandex, Is Now Available for VTB Bank

“Alisa”, the voice assistant from Russian tech firm Yandex, is now available for Russia’s VTB Bank (MCX: VTBR). She’ll be able to inform consumers about the products, tariffs and the banking platform’s services. She can also go over loan applications and offer advice or suggestion… Read More

Global Payments Fintech Ecommpay Introduces Payment Tech for Travel Industry

Ecommpay, a global payments solution provider and direct bank card acquirer, reveals that it has introduced Timeline, its payment tech designed specifically for the travel sector. As first reported by Finextra, the ready-to-go service can settle payments immediately. It may be integrated via the fully… Read More

UK based P2P Investment Platform Kuflink Introduces New Features to Enhance Customer Experience

UK-based Kuflink, a platform that connects borrowers with lenders, by providing a steady flow of accessible finance and competitive interest rates, reveals that new features have been added for September 2021. The Kuflink technology team continued to work to bring updated features for September 2021… Read More

Digital Banking Platform Revolut Introduces New Features in August to Enhance UX

August is drawing to a close and cooler days might be on their way, however, that “never stops the wheels turning” at digital bank Revolut. As usual, they’ve been working to bring clients the “best possible” experience, and they’ve got some “real fireworks” for customers,… Read More

UK’s Digital Bank Starling Explains How to Securely Send High-Value Payments through their App

Making a high value payment should not feel like a chore or arduous task, according to UK-based digital bank Starling. The Fintech firm writes in a blog post that it should be fairly straightforward and secure, which is exactly what the company aims to offer…. Read More

ONE Wallet, a Contactless Payments Solution from Postbank Bulgaria, to Enable Secure Transfers with Smartphones

The last generation ONE wallet, a newly-launched mobile wallet by Postbank Bulgaria, a member of the Eurobank Group, is the latest service created with assistance from global tech firm, Software Group . Based on Software Group’s Mobile Wallet platform, ONE wallet is a last-generation high-tech… Read More

Doxim, a Customer Communications Management Service Provider focused on Financial Markets, Introduces Omnichannel Solution in the UK

Doxim, the customer communications management (CCM) and engagement technology provider focused on serving financial and regulated markets, has introduced an omnichannel CCM solution in the UK. Doxim’s CCM has been designed to empower customer experience leaders and business users to own the shift from print… Read More

Digital Onboarding: BNY Mellon and Saphyre to Leverage AI to Enhance Customer Experience

BNY Mellon (NYSE: BK), an American investment banking services holding company headquartered in New York City with over $380 billion in assets, and Saphyre recently revealed that they’ll utilize AI tech to enhance the customer experience while also automating and expediting client onboarding. This partnership… Read More

Fintech Challenger Current Says it’s Not a Bank, It’s Better with Increased Focus on Customer Experience

The topic of banks vs. Fintech firms has been “another hot one as of late,” the team at Fintech Current notes in an update while adding that with court rulings, the questioning of banking execs on Capitol Hill has been ongoing. And, if you have… Read More

Digital Identity: Payments Giant Mastercard Finalizes Acquisition of ID Verification Service Ekata

Mastercard (NYSE: MA) revealed on Friday (June 11, 2021) that it has finalized its acquisition of Ekata, a provider of identity verification services that assist companies or businesses with making informed decisions when opening online accounts, conducting payments and handling various other digital interactions. Ajay… Read More

Conversational AI Platform Active.ai Partners Glia to Empower Financial Institutions with Meeting Clients in Digital Environment

Active.Ai, a conversational AI platform developed for financial services, and Glia, a provider of digital customer service, have teamed up in order to empower financial institutions with meeting their customers in the digital domain. Through the partnership, Active.ai and Glia will provide conversational AI services,… Read More

Salesforce CRM to Help Revolut Business Clients with Rethinking, Reshaping Management of Customer Interactions

The team at digital bank Revolut notes that being able to work effectively in a digital environment is very important for small businesses. After a year that challenged many SMEs globally to adapt and become more flexible due to the COVID outbreak, everything from customer… Read More

Digital Identity Verification: Prove to Acquire UnifyID to Enhance Multi-Factor User Authentication

The team at UnifyID has announced that they’re teaming up with Prove. The UnifyID team notes that ever since they began offering services, they knew or realized that they were only addressing a relatively small piece of the identity problem. They also mentioned that they… Read More

Google Cloud enabled, AI enhanced Cantonese Chatbot to be Offered by Hong Kong Insurer YF Life

Hong Kong-based insurance firm YF Life has partnered with HKBN Enterprise Solutions (HKBNES) in order to offer a Google Cloud-enabled Cantonese voice chatbot. The chatbot will be supporting insurance services and is expected to be introduced in early 2022. The chatbot uses Google Cloud‘s AI… Read More

UK’s OneBanks, which Offers Face-to-Face Banking Services on Behalf of Banks, Hires Andy Willmot as CTO

OneBanks, the developer of a pop-up kiosk format which can offer in-person banking services on behalf of several different banks and financial services customers, has appointed Andy Willmot,  (the Chief Digital Architect at Lloyds Banking Group) as its Chief Technical Officer. With banks now beginning… Read More

Barclays, Lloyds, NatWest, Santander, and HSBC to Share Single Bank Branch Location in Small UK Towns

The COVID-19 outbreak has led to nationwide lockdowns and other measures being taken to limit in-person contact in order to prevent the further spread of the virus. Many more individual consumers and businesses are conducting transactions online and are trying to avoid visiting physical locations…. Read More

Robinhood Is Still Facing Many New Complaints and Lawsuits from Clients due to Lack of Proper Customer Support: Report

Leading digital investment platform Robinhood is facing numerous lawsuits from clients. The Fintech firm’s clients have been complaining about the lengthy delays when it comes to resolving their account issues. These problems have led to many users being unable to access their funds for months,… Read More

Fintech Veteran Argues that Banks Achieving Functional Parity with Fintechs Isn’t Good Enough, Much More to Offering Modern Financial Services

Frank Rotman, who claims to be a 27+ year Fintech veteran and the Co-Founder of QED Investors, reveals that he talked to a bank executive who was “proud of finally getting to functional parity” with Fintech service providers in “a particular space” that financial tech… Read More

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