Tagged: cx

June 29, 2024 @ 7:01 pm By Tony Zerucha  |  

Pathward’s new report – Embedded Finance – Executive Perspectives shares how executives view a growing trend that’s set to grow almost fivefold to $248.4 billion by 2032. One key takeaway is there is opportunity for consultants to assist with strategy and implementation. Most senior executives,… Read More

February 21, 2024 @ 7:12 am By Omar Faridi  |  

Payoneer (NASDAQ: PAYO), the financial technology company empowering the world’s small and medium-sized businesses (SMBs) to transact, do business, and grow globally, announced new features to “improve the customer experience and help entrepreneurs easily connect with the global economy.” Oren Ryngler, Payoneer Chief Product Officer,… Read More

February 13, 2024 @ 2:48 am By Omar Faridi  |  

NCR Atleos Corporation (NYSE: NATL) says that Banco Sabadell, a large Spanish bank, has selected Atleos as its ATM network partner to provide its customers with easy, secure access to cash and financial services outside of its branches. Banco Sabadell customers will soon be “able to… Read More

February 1, 2024 @ 3:22 am By Omar Faridi  |  

MX Technologies, Inc., announced the launch of Customer Analytics for financial services providers. Customer Analytics leverages enhanced transaction data and actionable consumer insights to help financial providers “increase deposits and engagement by identifying cross-sell opportunities, achieving a higher ROI on marketing spend and campaigns, and… Read More

January 21, 2024 @ 7:45 pm By Omar Faridi  |  

Eltropy, the digital conversations platform for community financial institutions (CFIs), has recently announced the launch of Lobby Management – a new capability to create better in-branch experiences. Part of Eltropy’s Unified Digital Conversations Platform, Lobby Management empowers in-branch associates “to manage customer flow effectively, all… Read More

January 19, 2024 @ 5:30 pm By Omar Faridi  |  

Digital Onboarding, the SaaS company helping more than 100 financial institutions deepen their customer relationships, announced it closed a $58 million growth investment from Boston-based growth equity firm Volition Capital. The investment follows secular growth for Digital Onboarding as banks and credit unions increasingly “seek… Read More

December 14, 2023 @ 3:55 pm By Omar Faridi  |  

Against a backdrop of shrinking margins and strained profitability, auto lenders need to do everything they can “to deliver stand-out customer experiences while reducing administrative costs,” according to a research report. While similar businesses, such as retirement plan administrators, property and casualty (P&C) insurers and… Read More

December 10, 2023 @ 4:57 pm By Tony Zerucha  |  

A new study of 300 global business buyers conducted by global B2B payments and invoicing network TreviPay suggests ways merchants can improve the B2B payments experience to build buyer loyalty. To best meet business buyer expectations and purchasing needs, the data recommends merchants across all industries offer… Read More

November 24, 2023 @ 3:01 pm By Omar Faridi  |  

Volante Technologies, the global firm enabling cloud payments modernization, have recently announced the general availability of the latest version of the Volante Experience. Following the initial launch of the Volante Experience, which focused on the onboarding experience, this latest release enhances Volante’s Payments as a… Read More

November 24, 2023 @ 10:14 am By Omar Faridi  |  

We recently caught up with DK Sharma, the President and Chief Operating Officer at Kore.ai, which focuses on providing conversational and generative AI value to large enterprises, enabling them to deploy AI responsibly, creating substantial value in customer support, employee interactions, and enhancing sales and… Read More

November 24, 2023 @ 9:47 am By Omar Faridi  |  

Adyen (AMS: ADYEN), the global financial platform of choice for leading companies, announced the successful integration of Adyen for Platforms for TabSquare, a Delivery Hero entity, to further enhance customer experience across all channels for Quick Service Restaurants (QSR) in Singapore. Adyen for Platforms is described… Read More

November 16, 2023 @ 12:17 pm By Omar Faridi  |  

Bank of America (NYSE: BAC) is introducing new digital capabilities to support consumers in their car shopping and financing journey. Bank of America clients can now “get prequalified for auto financing to learn how much they may be able to borrow and estimate their terms,… Read More

November 15, 2023 @ 8:57 pm By Omar Faridi  |  

Klarna, the AI-powered global payments network and shopping assistant, announced the expansion of its growth tools for retailers and creators to help them engage with their audiences in more effective ways and enhance the shopping experience for consumers. With a mission to accelerate commerce, Klarna’s… Read More

November 11, 2023 @ 7:45 pm By Omar Faridi  |  

Bluevine, the digital banking platform specifically designed for small businesses, announced the launch of Bluevine Premier giving business owners the opportunity “to earn 4.25% Annual Percentage Yield (APY) on their Bluevine Business Checking balances up to $3 million, plus 50% off most standard payments fees,… Read More

November 11, 2023 @ 9:11 am By Omar Faridi  |  

With macroeconomic conditions continuing to make it difficult for auto lenders to maintain or increase profitability, all eyes have “turned to digital channels as the most cost-effective and efficient means to do so.” According to the J.D. Power 2023 U.S. Consumer Financing Satisfaction Study, released… Read More

November 7, 2023 @ 9:53 pm By Omar Faridi  |  

NatWest and IBM (NYSE: IBM) announced enhancements to the bank’s virtual assistant, Cora, that will use generative AI to provide customers with access to a wider range of information through conversational interactions. The bank will be among the first in the UK to deploy generative… Read More

November 3, 2023 @ 10:40 am By Omar Faridi  |  

Glia, the customer interaction leader unifying Digital Customer Service (DCS), phone and automation on a single platform, is offering new generative AI tools to help financial institutions drive efficiency and improve the customer experience in a safe, secure way. Justin DiPietro, Co-Founder and Chief Strategy Officer of… Read More

November 1, 2023 @ 8:00 pm By Omar Faridi  |  

We recently connected with Milan Velev, Nexo’s Chief Security Officer, who shared key insights with CI regarding the importance of setting standards for crypto platform security. Milan Velev from Nexo explained why crypto investors and traders need to prioritize security. He also commented on their… Read More

October 31, 2023 @ 5:21 pm By Omar Faridi  |  

In the realm of financial technology, Spaceship claims that it is set to transform the investment experience for young Australians. The company has reportedly “established itself as a visionary in the field but has strategically chosen Alpaca as a service provider to further enhance its… Read More

October 19, 2023 @ 9:59 pm By Omar Faridi  |  

Nubank (NYSE:NU) is starting to test this week a new solution that applies generative artificial intelligence as a virtual assistant to further enhance customer service. In this initial stage, the AI solution will “focus on presenting personalized possibilities related to credit granting within the Nubank… Read More