Tagged: cx

PNC Bank Partners with Blend, a Provider of Cloud Banking Software

PNC Bank (NYSE: PNC) recently announced a strategic partnership with Blend (NYSE:BLND), a provider of cloud banking software, in order “to digitally optimize the company’s end-to-end online mortgage application process for an improved customer experience.” Peter McCarthy, PNC executive vice president and head of Mortgage, said:… Read More

Novant Health Improves Patient Collection Rates Through Partnership with Cedar

Novant Health, which claims to be one of the largest healthcare systems in the Southeast, has significantly improved its patient financial experience by partnering with Cedar, an enterprise healthcare engagement platform that “improves the end-to-end consumer financial journey.” By investing in Cedar Pay, Cedar’s post-visit… Read More

CIBC to Offer No-Fee Same-Day Cash Pick Up Abroad with Assistance from MoneyGram

To help clients save time, increase convenience and remove barriers to sending and receiving funds abroad, CIBC announced the expansion of its Global Money Transfer (GMT) service “to include cash pick up through MoneyGram, a global leader in the evolution of digital P2P payments, enabling… Read More

Glia, Veritran to Help Banks, Credit Unions Digitally Transform Customer Service

Glia, which claims to be the leader in Digital Customer Service (DCS), and Veritran, a  global Low-Code solutions provider, announced a partnership “to offer digital-first customer support to financial institutions worldwide.” The partnership “integrates Glia’s seamless Digital Customer Service (DCS) solution with Veritran’s suite of… Read More

Emirates NBD to Support Metaverse Startup Accelerator

Emirates NBD, a banking group in the MENA region an Turkey, has launched a global accelerator program for metaverse start-ups “to enhance customer experience for the new virtual economy, in partnership with the Dubai International Financial Centre (DIFC) Fintech Hive, the largest financial technology hub… Read More

Fintech Appro, which Digitizes Retail Banking Services, Launched in Dubai by SC Ventures

SC Ventures recently revealed that it has introduced Appro, which is a Fintech that digitizes and enhances the retail banking customer experience. Supported by SC Ventures, Standard Chartered’s Fintech investment and ventures unit, the “bank-agnostic” platform intends to signifiantly reduce the time taken to finalize… Read More

Veritran, Glassbox to Enhance CX in the Financial Services Sector

Veritran, a global low-code solutions provider, recently announced a strategic alliance with Glassbox, a provider of digital experience analytics for web and mobile apps. As noted in the update, Glassbox and Veritran will provide a digital experience analytics solution, offering customers worldwide, both in financial… Read More

Unstoppable Domains Partners with MoonPay to Make Web3 Easier to Access

At Unstoppable Domains, they’re working to onboard the world to Web3, and that means “making it easier for people to use crypto.” They’re thrilled to announce that they’re partnering with MoonPay, which claims to be one of the world’s “leading” Web3 infrastructure companies. Now, people… Read More

Fintech Chip Enhances Savings Experience with TrueLayer Payments

TrueLayer, which claims to be Europe’s “leading” Open Banking platform, and wealth-building app Chip, recently announced their collaboration, “delivering an improved customer experience through dramatically faster account payments.” Chip offers a variety of options “to make saving effortless through an approach that’s tailored to each… Read More

Celsius Clients Are Reportedly “Losing Hope” for their Locked-Up Crypto-Assets

Just three weeks after (the once leading) cryptocurrency lender Celsius revealed that it was halting withdrawals, platform users are now demanding some answers, according to a report from the WSJ. When crypto-asset lending platform Celsius had suspended customer accounts following a sharp decline in valuations,… Read More

Mastercard Brings its Global Payments Network to NFTs, Web3 Ecosystem

Mastercard (NYSE: MA) recently noted that they believe the process of purchasing an NFT needs to be made a lot easier and safer. When that happens, customers get the things they want “with less stress and uncertainty,” according to Mastercard. For NFT creators, these changes… Read More

UK’s Nationwide Building Society Extends Branch Pledge During Cost-of-Living Crisis

Nationwide Building Society has reportedly extended its commitment to protect physical branch locations in cities and towns across the United Kingdom for at least another year as part of ongoing efforts to assist households amid the unprecedented rise in cost-of-living. The mutual lender stated that… Read More

Aiia’s Pay by Link, Powered by Open Banking, to Transform How Businesses, Consumers Make Payments

With Aiia’s new payment feature, Pay by link, it’s easier to provide “seamless” payments for businesses and consumers in whatever fashion the payer prefers – “whether that’s by email, pdf, SMS, letter or even in a social media chat.” The feature is set “to empower… Read More

Stripe Terminal Now Available in Singapore

Stripe, an international financial infrastructure platform, recently announced that Stripe Terminal is currently available in Singapore, making it convenient for companies to create custom checkout experiences for accepting in-person payments, along with unifying client experience and data across online and in-person transfers. Although selling items… Read More

MetaMask Teams Up with Asset Reality to Help Victims of Scams by Recovering Stolen Crypto

MetaMask, ConsenSys’ self-custody wallet, has announced a partnership with Asset Reality, an end-to-end solution “for recovering, managing, and accessing seized crypto and complex assets.” Over the last few years, economic activity on web3 has “grown exponentially,” according to an update shared with CI. While this… Read More

Fintech Paystand Introduces NetSuite Self-Driving AR Solution

Paystand, a key player in blockchain-powered B2B payments, and the maker of the fast-growing Payment SuiteApp for NetSuite AR, has announced new automatic billing and payment features “to provide a faster, simpler, and better customer and user experience.” The product offerings work with Paystand’s current… Read More

Fintech Klarna Introduces Virtual Shopping, Bringing In-Store Experience to Online Consumers

Klarna, a global retail bank, payments, and shopping service, recently announced the launch of its Virtual Shopping offering, “bringing the best of in-store to the online experience.” Virtual Shopping by Klarna “enables consumers to browse and buy online with confidence by connecting them directly with… Read More

CleverTap Appoints Honey Bajaj as SVP, Global Chief of Consumer Experience

CleverTap, which claims to be one of the leading retention Clouds, recently added to its core leadership team “with the appointment of Honey Bajaj as SVP & Global Chief of Consumer Experience.” In this position, Bajaj will be expected to “pioneer CleverTap’s extensive program to… Read More

Over 8M Current Accounts in the UK Moved Under “Ditching” and Switching Service: Report

Over 8 million current accounts have reportedly been switched since a service making it a lot easier for clients to swap their banks or building society was introduced. The Current Account Switch Service (Cass) was introduced back in 2013 in order to remove all the… Read More

Retail Banking Report: Incumbents Must Embrace Data-Centric Capabilities to Support Personalized User Experiences

Retail banks are currently “lagging” in their ability to offer “true” omnichannel experiences, as customers pivot to competitors that “offer more personalized experiences.” This, according to the latest World Retail Banking Report 2022 (WRBR) released by Capgemini and Efma. As noted in the update, 75%… Read More

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