Tagged: cx

$600 Billion Lost to Payment Declines Last Year, According to Analysis from Digital Commerce Fraud Prevention Fintech Riskified

The team at Riskified, provider of an “all-in-one” e-commerce fraud prevention solution and chargeback protection service for “high volume and enterprise merchants,” notes that digital commerce businesses spend most of their budget on “customer acquisition, focusing on getting consumers to hit the ‘buy’ button.” While… Read More

Fintech Become, an Online Lending Platform for SMEs, Shares Insights on Customer Satisfaction and Digital Commerce

Fintech firm Become, an online lending platform for SMEs, has shared insights on what may be considered the “real value” of creating a happy or satisfied customer. According to Become, that really is “the million-dollar” (or now billion-dollar due to inflation) question in the world… Read More

Pakistani Online Payments Fintech SadaPay Explains Why Customer Experience with a Human Touch Is So Important

The team at SadaPay, a Pakistan-based online payments provider, notes that when products are developed with technology at the “core of the value proposition,” the customer interactions “tend to be digital as well.” As mentioned in a blog post by the Fintech firm, the human… Read More

Digital Banking Challenger 86 400 Receives Awards for Pay and Save Accts, Recently Partnered BioCatch to Enhance Fraud Protection

Digital banking challenger 86 400 reveals that it has received 3 awards from RateCity for its Pay and Save accounts, including the Best Bank Account for the product Pay Account, the Best Regular Savers Account for the product Save Account, and the Best Savings Account… Read More

Digital Banking Challenger Revolut Explains How to Get Your Spending Under Control with Custom Cycles Feature

Digital banking challenger Revolut confirms that Spring is in the air and it’s “giving us life!” Revolut writes in a blog post that it has been hard at work on its latest updates for clients, and it’s hoping they “put a spring in your step… Read More

Blockchain based Non-Fungible Tokens or NFT Marketplaces Must be More Accessible and User-Friendly to Achieve Mainstream Adoption

Ali Ahsan writes in a blog post published by global Fintech firm Circle that the Internet started off in 1969 as a government initiative known as ARPANET. As explained by Ahsan, ARPANET was established to allow researchers to share important information with each other. He… Read More

Digital Lending Tech Provider Blend Says that Financial Institutions Should Make Fintech Lending their Identity, Not Competition

San Francisco-based Blend, which claims to offer market-leading digital lending technology that makes the process of acquiring a loan simpler, faster, and safer, suggests that service providers should make Fintech lending their identity, and not necessarily their “competition.” During the past few years, the digital… Read More

Crypto User Experience Must Improve as 5% of World May Own Digital Assets Soon, Industry Exec Says

Ari Paul, CIO of BlockTower Capital, a company focused on bringing professional trading and portfolio management to cryptocurrency, predicts that we might have 5% of the world owning crypto-assets by the end of this bull run (ahead of Internet adoption back in 2000). $1T+ market… Read More

Fintech Adyen Explains how Offering Seamless Payments can be an “Unobvious” Driver of Business Growth and Expansion Efforts

Payments platform Adyen (AMS:ADYEN) notes that during times like these, it can be challenging to find the “headspace” to map out business growth plans. Adyen also mentioned that it can be difficult to know where exactly to start. The Fintech firm  thinks that what we… Read More

Gemini Says Offering Excellent Customer Experience Is Key Priority, Company Launches Cryptopedia, a Free Crypto Education Platform

US-based digital asset exchange Gemini says it’s committed to providing an “excellent” customer experience. Gemini states that being accessible to their users and “prompt” with their responses to customer support requests or inquiries remains a “top” priority at the exchange. Recently, the company’s customer support… Read More

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