Eltropy, the digital conversations platform for community financial institutions (CFIs), announced a partnership with Alkami Technology, Inc. (Nasdaq: ALKT), a cloud-based digital banking solutions provider for financial institutions in the U.S.
The Eltropy-Alkami partnership will “allow more financial institutions to create personalized account-holder experiences for every interaction – through any communication channel.”
Eltropy’s enterprise-wide digital conversations solution is “designed to help financial institutions engage with members through Text, Video, Secure Chat, Co-browsing (web browser sharing), or other digital channels.”
With Eltropy, community banks and credit unions can communicate “with account holders anywhere, anytime, providing them with personalized service and support on the member’s platform of choice.”
The Eltropy solution brings value “to more than just a financial institution’s Contact Center, as it can be used by marketing, lending, and other departments to enhance account holder engagement and satisfaction.”
Jason Smith, VP of Strategic Partnerships at Eltropy, said:
“We are thrilled to partner with Alkami to help financial institutions better engage with their members. This is a strategic partnership we have taken time to develop in multiple areas. It’s exciting to consider the value this partnership can bring financial institutions in support of the account holders with whom they are working so hard to help fulfill their financial needs and dreams.”
Alkami is equally excited about the partnership.
Chad Hoar, Channel Partnership Manager at Alkami, said:
“We are always looking for ways to enhance the digital banking experience for our clients. With Eltropy’s platform solution, financial institutions can improve the conversations and engagement with their account holders across all channels, seamlessly — something increasingly critical in today’s point-solution, competitive environment. We look forward to working with Eltropy to deliver this value to our clients.”
As noted in the update, Eltropy claims it is “the leading digital conversations platform for community financial institutions (CFIs).”
Its AI-driven communications tools empower CFIs “to communicate, automate, improve operations and engagement, and increase productivity across the institution – all while maintaining the highest standards of security and compliance.”
Using Eltropy‘s platform, CFIs can “connect with their consumers anytime, anywhere via Text, Video, Secure Chat, co-browsing, screen sharing, and chatbot technology — all integrated into a single platform.”