Tagged: eltropy

January 21, 2024 @ 7:45 pm By Omar Faridi  |  

Eltropy, the digital conversations platform for community financial institutions (CFIs), has recently announced the launch of Lobby Management – a new capability to create better in-branch experiences. Part of Eltropy’s Unified Digital Conversations Platform, Lobby Management empowers in-branch associates “to manage customer flow effectively, all… Read More

January 6, 2024 @ 8:14 am By Omar Faridi  |  

Eltropy, a “digital conversations platform,” announced it had surpassed 600 community financial institutions (CFI) customers. As part of the achievement, the company “announced it is boosting investments in Generative AI and product R&D by 36% in 2024.” Eltropy’s Generative AI products have seen adoption “with… Read More

December 15, 2023 @ 3:40 pm By JD Alois  |  

Magnifi Financial and Eltropy have announced a partnership regarding artificial intelligence (AI). Magnify is a $2.2 billion credit union in central Minnesota. Eltropy is a digital conversation platform for financial institutions. The new AI solution is designed to improve upon the traditional support and employee training… Read More

December 11, 2023 @ 11:31 am By Omar Faridi  |  

Eltropy, a digital conversations platform for community financial institutions (CFIs), announced that Eltropy’s Digital Conversations Platform is now accessible through the Jack Henry (Nasdaq: JKHY) digital banking platform. Eltropy leveraged the Banno Digital Toolkit, the same set of APIs the Banno Digital Platform is built… Read More

November 9, 2023 @ 10:48 pm By Omar Faridi  |  

Eltropy, the digital conversations platform for community financial institutions (CFIs), today announced its integration with Portico® from Fiserv, a full-service account processing platform. This integration empowers credit unions utilizing Portico “to harness Eltropy’s cutting-edge technology, including advanced Text, Video, Secure Chat, co-browsing, screen sharing, and… Read More

August 22, 2023 @ 2:17 pm By Omar Faridi  |  

Eltropy, the digital conversations platform for community financial institutions (CFIs), announced a partnership with Alkami Technology, Inc. (Nasdaq: ALKT), a cloud-based digital banking solutions provider for financial institutions in the U.S. The Eltropy-Alkami partnership will “allow more financial institutions to create personalized account-holder experiences for… Read More

August 18, 2023 @ 11:33 am By Omar Faridi  |  

Amidst the rapid change brought about by digital transformation and artificial intelligence (AI) in the financial services landscape, Eltropy’s CFI customers are adding AI Chat to their member/customer service offering, “providing them with round-the-clock service, optimizing agent efficiency to focus on more complex issues, and… Read More

August 1, 2023 @ 4:25 pm By Omar Faridi  |  

InRoads Credit Union, which claims to be a leader in innovative member experiences and an Eltropy customer, recently shared that by leveraging Eltropy‘s Video Banking solution, the Portland, Ore.-based credit union “achieved a 0% fraud rate, effectively safeguarding members and defeating fraudulent impersonations.” Kim Preston,… Read More

July 5, 2023 @ 10:09 pm By Omar Faridi  |  

Credit unions and community banks, facing a surge in sophisticated fraud along with the challenge of protecting their members’ personal information, are “taking proactive steps to combat this alarming trend.” As the financial industry grapples with increasing fraud threats, community financial institutions (CFIs) are “turning… Read More

May 29, 2023 @ 1:24 pm By Omar Faridi  |  

Eltropy, the digital conversations platform for community financial institutions, is excited to announce that Cyprus Credit Union has chosen Eltropy as its new partner to modernize the credit union’s digital communication strategy. Ashish Garg, co-founder and CEO of Eltropy, said: “We’re thrilled to welcome Cyprus… Read More

May 9, 2023 @ 11:11 am By Omar Faridi  |  

Eltropy, the digital conversations platform for community financial institutions, announced it has added new use cases – including fraud prevention – and new deployment models for its Video Banking technology, “enabling community banks and credit unions (CFIs) to offer branch-like experiences to their customers and… Read More

March 2, 2023 @ 9:27 am By Omar Faridi  |  

Fibre Federal Credit Union is one example of a CU using these latest multi-factor authentication tools “to know they are actually speaking to a member.” Eltropy, the digital conversations platform for community financial institutions (CFIs),  announced the launch of “Video Verify.” The new Eltropy Video… Read More

June 10, 2022 @ 11:14 am By Omar Faridi  |  

“Renowned” by credit unions for its digital communications capabilities, Eltropy recently  announced the acquisition of video banking service provider POPi/o. The acquisition strengthens Eltropy’s digital communications platform, and represents one of the fastest Fintech expansions in the industry, the company claims. Eltropy now empowers more… Read More