Velocity Global, which claims to be the world’s expert on work, announced the appointment of Susan McDonough as Chief Transformation Officer and Frank Lucier as Chief Customer Success Officer, effective August 28th and September 5th, respectively.
In her role, Susan will manage and execute “on Velocity Global’s long-term strategy and vision, driving key initiatives and leading a cross-functional team to make operational scale a reality. In his role, Frank will drive an even greater focus and emphasis on our customer journey.”
Frank Calderoni, CEO at Velocity Global, said:
“As our industry matures and Velocity Global enters its next stage of growth, Susan and Frank will be a critical part of our leadership team. Their impressive and proven track record of transforming companies and creating meaningful customer journeys during crucial stages of development will allow us to achieve a sustainable and scalable growth strategy.”
Susan most recently led the Enterprise Transformation Office “at global HR leader, Workday.”
Prior to that, she reportedly “spent nearly two decades leading growth and driving scale at Cisco in roles spanning Customer Experience, Operations, Corporate Development and Finance.” She is widely regarded as “a transformation pioneer for her ability to translate strategy into operational execution. She joins Velocity Global at a pivotal point in the company’s trajectory as it scales across customer success, product innovation, and operational excellence.”
Susan McDonough, Chief Transformation Officer at Velocity Global, said:
“I am passionate about creating high-performing teams that are driven to collaborate, innovate, and exceed customer expectations. Joining a company that is laser-focused on making opportunity borderless for people everywhere caught my interest immediately and I am excited to execute on this important vision. I look forward to driving measurable growth and scale across all functions of the company, with the success of our customers in mind.”
Frank has nearly 20 years of leadership experience “in customer-centric technology and is an expert in prioritizing the customer journey that is holistic, impactful, and goes beyond metrics.”
He has previously held leadership roles “at SAP Concur, ServiceSource, and iSpot.TV enhancing the customer experience and driving retention and business growth.”
Frank Lucier, Chief Customer Success Officer at Velocity Global, said:
“Velocity Global has built an impressive business helping companies scale and grow to reach new heights. Joining at this stage in their trajectory is an incredible opportunity and I look forward to ensuring every customer optimizes the value of working with us. My passion is to build teams that focus on helping customers achieve their business goals with measurable results. I’m excited to execute this strategy with the team to bring a world class experience to our customers.”
Susan and Frank’s announcements come shortly “after the appointment of Ann-Christel Graham, who joined the company last month as its Chief Revenue Officer.”
Ann-Christel and Chief People Officer, Linda Lee, were both “brought on by CEO Frank Calderoni, who took on the role in April.” The company also recently launched “a rebranding effort to more accurately represent its next phase of growth and scale.”
As noted in the update, Velocity Global gives you the power “to build your team everywhere—combining seamless technology and local expertise in 185+ countries.”
They make it simple “to compliantly hire, pay, and manage talent anywhere.”
