Twilio, a customer engagement platform that drives real-time, personalized experiences, and Jack Henry this week announced Jack Henry is leveraging a suite of Twilio products to enable banks and credit unions to communicate better and engage with their customers across digital channels.
Jack Henry uses Twilio’s products for various steps across the customer journey, including SMS text alerts for account notifications and marketing messages. The SMS Programmable Messaging API includes software for managing phone numbers, deliverability, compliance, and replies. It’s backed by Twilio’s recognized reliability.
Twilio’s solution for seamless two-factor authentication for onboarding and login flow with a single API that does the work of a full one-time password (OTP) delivery solution.
Jack Henry said scalability is essential for the combined Banno Digital Platform and Enterprise Notification Services. The platform has close to 10 million registered users as of June 30, triple the number of users from three years ago.
“The close collaboration between the Twilio and Jack Henry teams has allowed us to continue to strengthen connections between financial institutions and their account holders,” said Chad Killingsworth, head of engineering at Jack Henry. “It is imperative that the partners we work with are reliable and able to personalize, all with scale in mind. Twilio checks all these boxes and more. We started working together with the implementation of Authy for 2FA, and our partnership has continued to grow across products and digital channels.”
“The platform Jack Henry built, powered by Twilio, is improving the financial services experience for millions of Americans,” said David Lowes, senior director of Global ISV. “(They) understand the importance of investing in customer engagement, not only for their customers but for the growth of their business. In our most recent State of Customer Engagement Report, Twilio found that businesses that invest in digital customer engagement have seen their top-line revenues rise by an average of 90%.”
