Zillow (NASDAQ: Z and ZG) is recognized as one of the go-to platforms for homebuyers searching for properties, yet the bulk of its revenue stems from real estate listing agents who pay for leads. Under CEO Jeremy Wacksman, the company is increasingly shifting focus toward the transaction side of the real estate process, viewing it as a more promising avenue for growth. As Wacksman has noted, “It’s a better business to be in,” highlighting the potential for deeper involvement beyond mere lead generation.
Central to this strategy is Zillow’s “success fee” model, implemented through programs like Flex (formerly known as Premier Agent Flex).
In this approach, Zillow collects a percentage—ranging up to 40%—of an agent’s commission on closed deals originating from the platform.
This performance-based structure aligns incentives: Zillow earns only when transactions succeed, encouraging the company to provide tools and support that help agents close sales more effectively.
By taking a share of commissions rather than relying solely on upfront advertising fees, Zillow positions itself to capture value directly from completed home sales.
However, this pivot depends heavily on a robust volume of buyers entering the market.
Without sufficient buyer activity, the success fee model loses momentum, as fewer deals mean reduced revenue opportunities. Looking ahead to 2026, the outlook appears challenging.
Zillow’s economists anticipate only “very modest” growth in the housing sector, with home values projected to rise just 1.2% nationally after a largely flat 2025.
Existing home sales are expected to increase modestly to around 4.26 million, a roughly 4.3% uptick, driven by slight affordability improvements and steady demand.
Mortgage rates are unlikely to drop below 6%, limiting broader participation.
Affordability remains a significant hurdle.
Recent analyses indicate that the typical U.S. household now requires about seven years of saving—at the average personal savings rate—to amass funds for a standard down payment.
This timeline, while improved from the 12-year peak in 2022, is still roughly double pre-pandemic levels. Elevated home prices, combined with lingering high borrowing costs, continue to sideline many potential buyers, particularly first-timers.
These dynamics create a cautious environment for Zillow’s growth plans.
While the success fee offers a pathway to higher revenue per transaction and greater integration into the homebuying process, its effectiveness hinges on market recovery.
Wacksman’s vision emphasizes building an “integrated transaction” experience—streamlining everything from search to closing—yet persistent affordability challenges could temper progress in the near term.
As the industry navigates these headwinds, Zillow‘s ability to adapt and drive more transactions will be key to realizing the full potential of this strategic shift.