MessagePay this week announced a strategic partnership with Glia designed to close a gap that often exists between community banks’ and credit unions’ AI service systems and payments.
The new integration embeds MessagePay’s loan payment capabilities directly into Glia’s banking AI platform, allowing financial institutions to initiate and complete payments seamlessly within the same AI-powered digital and voice interactions customers and members already use.
Payments, which are often the final step in resolving customer and member inquiries, have traditionally required channel switching, follow-up emails, or manual processes. Together, Glia and MessagePay eliminate those barriers by making payments a natural extension of AI-assisted and human-assisted interactions.
“We’re removing the complexity from payments to put the focus back on people,” said Justin DiPietro, chief strategy officer and co-founder of Glia. “By integrating MessagePay into our banking AI platform, we’re providing the frictionless, instant service that account holders now expect. This frees frontline teams to move beyond the transaction and focus on the personalized support that builds lasting loyalty and differentiates community institutions.”
With the integrated solution, credit unions and community banks can:
- Route inbound SMS responses to live agents in the Glia banking AI platform for immediate assistance;
- Send secure, self-service payment links via Glia’s digital and phone-based customer and member care AI assistants;
- Automatically text payment links during calls when customers and members request follow-up;
- Embed Glia’s experience layer directly within the MessagePay borrower portal; and
- Enable live agents to securely process payments on a borrower’s behalf when needed.
Results could include faster resolution, higher payment completion rates, reduced operational effort, and a smoother customer and member experience.
“MessagePay exists to make loan payments simple, secure, and accessible,” said Greg Pesci, president and CEO of MessagePay. “Partnering with Glia, the industry leader, brings that simplicity directly into the digital and voice channels financial institutions already trust, enabling real-time resolution of payment needs while reducing effort for both members and staff.”
