Back in January, Finland-based startup, Jolla, made the tough announcement last week that its highly anticipated Sailfish Tablet just wasn’t meant to be.
Back in Fall 2014, Jolla launched an Indiegogo crowdfunding campaign to raise $380,000 for its in-house tech. The unique tablet has been dubbed by the company as the world’s “first crowdsourced tablet” to surface. Following the project’s capital raising success, Jolla returned to the global crowdfunding platform once again for the tablet with a new 64GB version.
Unfortunately, trouble began at the beginning of 2016 when Jolla revealed that only some of the Indiegogo backers would get their tablets. The company successfully shipped a small amount of the devices in October, but reportedly has been dealing with financial and supplier issues ever since. The company officially pulled the plug on the project.
Now, Jolla has begun its refunding process for Indiegogo backers.The company noted that backers need to do the following in order to get their refund:
- Fill in your original Indiegogo backer email, i.e., the email address you used to make the contribution/contributions. For help with this go here.
- Add your original contribution/pledge ID that you got when making the contribution. For help on this go here.
- Here you will see all your contributions, please verify that the info is correct.
- If you wish to decline the refund, and donate the money to the future of Jolla and Sailfish OS, please tick the box “no refund” here.
- Fill in your current email address if it is not the same as the one used when making the original Tablet contribution via Indiegogo.
- If you did not use PayPal to pay for your contribution, you will need to provide us a PayPal ID, i.e. an email address associated with a valid PayPal account*. If you do not have one, you will need to create one here. (* If you have not used PayPal before, please note that you can use the funds to either buy online with PayPal or withdraw the money.)
Jolla added that the refunds will be processed on a weekly basis and that backers need to allow 3 to 4 weeks before they see their funds.
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