Revolut Experiences Embarrassing App Failure that Leaves Some Customers Hanging

Digital bank Revolut experienced an App failure yesterday that left some customers hanging, according to a thread on Twitter. The embarrassing fail comes a bit over a month after Revolut announced the company had received a long-anticipated banking license.

Revolut took to Twitter to respond to customers questions and complaints.

The company assured users the App failure was not due to a hack and services would be back up shortly. The outage appeared to inconvenience a good number of users who lacked an alternative banking service. Some users complained of an inability to log into their account while others said their card was declined even while sufficient funds were available.

Growing Pains

Several hours later, Revolut announced that everything was back to normal. The company said the PR team would produce a report regarding the failure.

As the challenger bank sector heats up with alternatives such as Monzo, Starling, Marcus and more, such inconveniences may become a point of contention and competition between the digital banks. While any service can go down people tend to expect their primary bank to be bulletproof. I guess there is always cash.

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