ChainTrust GmbH, based in Hamburg, Germany, is out with a new crisis management system for entities that have migrated to remote operations during the COVID-19 outbreak. The company is focusing on supporting firms and other institutions to manage their workers in a GDPR compliant manner.
Karsten Müller, Managing Director of ChainTrust, explained that starting a large-scale IT project now in a crisis doesn’t help much:
“It is better to use an external solution for the transition period that offers both current reporting and a backup of existing plans.”
ChainTrust believes that the most important thing for company managers is to keep an overview as offices go virtual.
“Some companies acted quickly,” says Müller. “So fast that the IT department no longer even knows who works with which hardware and with which data access from where.”
The ChainTrust crisis management system offers a solution that claims not to interfere with corporate IT and at low cost:
- Every employee receives a smartphone app. This includes an encrypted CorporateMessenger for company communication and an emergency protocol. The status of each employee is recorded (health/quarantine/childcare, technical home office equipment). A bot automatically queries changes every day.
- The data converge centrally in dashboards: The company receives a complete overview of the workforce (individual or flexible clusters/departments/regions). Communication, task allocation and process control take place from the dashboards.
- To this end, emergency processes are prepared that are started automatically.
An example cited by ChainTrust proceeds as follows:
An employee status switches from healthy to infected, then automatic instructions are given to contact persons and superiors as well as the redistribution of tasks assigned to this employee. Corresponding processes are also triggered for customers’ infections. These emergency processes are set up from the outside and adapted to the respective company situation.
“The system is already in use at a bank, a hospital chain, and a care chain,” says Müller. “A big issue at the moment with banks is that the booked data volumes are used up – this issue can also be clarified automatically.”
Müller adds that they have reduced the fee to five Euros per employee per month. The underlying blockchain technology makes the process secure and the entire communication is encrypted and only on servers in Germany and compliant with data protection according to the GDPR.