PCI Pal (LON: PCIP), the international provider of secure payment services, has announced a new integration with Amazon Connect to provide its clients globally with additional options for payment security and compliance with PCI Pal omnichannel secure payment solutions.
Businesses of all sizes are now using Amazon Connect to adapt their customer communications for the post-COVID future.
With this integration, PCI Pal will become one of the first international secure payments providers available in AWS Marketplace, a virtual catalog that makes it easy for organizations “to discover, procure, entitle, provision, and govern third-party software that runs on Amazon Web Services (AWS).”
As explained in an update shared with CI, Amazon Connect clients will get access to PCI Pal’s solutions, which includes Agent Assist, IVR and Digital products, via an integrated offering allowing for PCI compliance and payment security “across their entire omnichannel communications mix.”
Users of the services will also “benefit from retaining their payment service provider (PSP) as PCI Pal is agnostic to all payment environments,” the announcement explained.
“This integration enables businesses to minimize their PCI footprint and secure their customers’ most sensitive payment data, while maintaining the best possible customer and agent experience,” stated James Barham, CEO at PCI Pal.
Barham added:
“Amazon Connect users are able to seamlessly access our secure payment services across all customer engagement channels allowing a focus on service excellence whilst safe in the knowledge that data is protected.”
Clients using Amazon Connect with PCI Pal may reduce contact center exposure to sensitive cardholder data, “descoping their infrastructure from the requirements of PCI DSS.”
Additionally, Amazon Connect Delivery Partners and AWS Consulting Partners, “who help companies build cloud contact centers with Amazon Connect, will now also be able to sell PCI Pal omnichannel payment solutions,” the update noted.
“The COVID-19 pandemic has made contact center agility and security more important than ever,” added Barham.
He also mentioned:
“As the leading provider of secure payment solutions to the business communications space globally, this offering ensures that whether working in the office, contact center, or working remotely from home, Amazon Connect customers will not only be able to set up more agile contact centers in minutes but now, for the first time, will have access to best-in-class payment security solutions.”
Amazon Connect is described as an easy-to-use omnichannel Cloud contact center “used by thousands of businesses of all sizes.”
Based on Amazon’s own customer service system, Amazon Connect “enables businesses to set up contact centers in minutes to support millions of customers from the office or virtually.”
Through this integration with PCI Pal, Amazon Connect customers can “access the highest levels of security and compliance whether working from a traditional contact center or at home,” the announcement noted.