PCI Pal (LON: PCIP), the international provider of secure payment solutions, is working with Talkdesk, the global customer experience solution provider for “customer-obsessed” firms, in order to offer clients with innovative customer service and security capabilities.
The firms’ growing customer list reportedly includes Air Business, Metabolic Living, Resideo, Scotts, Tucows, and Weekendesk.
As a Talkdesk AppConnect partner, PCI Pal provides secure payment solutions for Talkdesk to “resell to thousands of customers worldwide, enhancing the Talkdesk suite of integrations,” which includes over 80 apps that enable businesses to easily expand their contact center capabilities.
With fraud currently on the rise – taking just 14 months to reach an added 1 million complaints according to the FBI’s Internet Crime Complaint Center (IC3) – firms are “prioritizing their customers’ personal data more than ever and integrating additional security solutions into their contact centers.”
As Talkdesk helps firms establish custom contact center solutions leveraging the Talkdesk CX Cloud platformTM, customers can “further look to PCI Pal to ensure this process embeds advanced security practices into the solution to safeguard customers’ financial information,” the announcement explained.
Robert Gavin, VP, Alliances at Talkdesk, stated:
“Our partnership with PCI Pal continues to grow as organizations increase their focus on security measures. By choosing to complement their Talkdesk CX Cloud platform with a PCI Pal solution, businesses can combine all of the customer experience benefits Talkdesk delivers with a best-in-class security application.”
Talkdesk CX Cloud serves as an automation-first customer experience solution that “optimizes customers’ most critical customer service processes.”
It reportedly includes Talkdesk AI and a complete set of enterprise-level, integrated, CX apps for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics.
Darren Gill, CRO at PCI Pal, remarked:
“Similar to Talkdesk, PCI Pal takes customer service seriously and believes in not letting safety of the transaction interfere with the relationship between a customer and a company. This partnership has benefited both companies, and with so many new customers already being added to our shared list, we’re optimistic for the future and what it holds for us as we meld customer service and payment security together in the contact center space.”
PCI Pal secures payments via business communications channels “for some of the largest companies in a range of markets, including retail, logistics, financial services, public sector and utilities,” the update noted.
