Digital Identity Solutions: Veridas Voice Biometrics Now Available on Genesys AppFoundry

Veridas, a Spanish technology company specializing in digital identity and biometrics,  announces its Voice Biometrics Solution is now “available on the Genesys AppFoundry, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences.”

With Veridas Voice Biometrics, Genesys customers can easily “identify their users in as little as 3 seconds. No questions. No friction.” As a 100% proprietary solution, Veridas Voice Biometric revolutionizes call center authentication “with real-time voice recognition.”

Swift and secure, and powered by top-class NIST-rated algorithms, Veridas replaces lengthy knowledge-based verification methods “with passive identity verification, utilizing a text and language-independent solution that provides a seamless customer experience.”

Ignacio del Castillo, Head of Strategic Partnerships, Veridas, said:

“Veridas brings a paradigm shift to the contact center industry. Our clients benefit from reducing Average Handling Time (AHT) by 60-90 seconds while increasing client satisfaction and Net Promoter Score (NPS). In today’s digital landscape, ensuring the security of customer interactions is paramount. From just a simple, 3-second conversation, Veridas can accurately address customers by name, guaranteeing their true identity and mitigating the risk of fraudulent activities. With Veridas’ breakthrough capabilities, businesses can confidently embrace a new era of contact center operations, combining efficiency, customer satisfaction, and enhanced security.”

Veridas developed an integration of its Voice Biometrics solution in Genesys Cloud CX to provide customers “with a secure and streamlined authentication experience while reducing fraud and improving operational efficiency in contact centers, both in IVR and live-agent interactions.”

In 2021, BBVA, a global financial giant, successfully “integrated Veridas voice biometrics through Genesys to authenticate customers.”

According to Miguel Villaumbrales, Head of Digital Identity at BBVA:

“People readily embrace biometrics when it addresses their needs – something Veridas’ technology has accomplished.”

Veridas application is now available “with Genesys Cloud CX, an all-in-one composable solution that helps organizations offer frictionless and connected customer and employee experiences.”

As a modern, API-first experience orchestration platform, Genesys Cloud CX enables organizations to “coordinate every interaction and touchpoint through a full suite of omnichannel options, built-in employee experience, turnkey AI and end-to-end journey optimization.”

As noted in the update, Veridas is “a technology company that was founded in 2017 as a joint venture with BBVA.”

Since then, it has reportedly “become a leading global player in the identity industry, serving over 250 clients across 25 countries in sectors such as banking, insurance, telecommunications, and public administration.”

Veridas’ success is built on its commitment “to technology, talent, and hard work. Its mission is to enable secure and reliable identity verification and authentication through its cutting-edge biometric solutions.”

Veridas focuses on the “Phygital” identity concept, “combining physical and digital identity verification for a seamless user experience.”

Its modular solutions, which “include fully proprietary facial biometrics, voice biometrics, and identity document verification technologies, can be tailored to any scenario.”

Veridas was born with the purpose of guaranteeing people’s right “to use their real identities in the digital and physical worlds, envisioning a passwordless and keyless future where people are recognized privately, securely, and voluntarily for who they are.”

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