Tagged: Jennifer White

December 7, 2025 @ 5:17 pm By Tony Zerucha  |  

According to the J.D. Power 2025 U.S. Financial Protection Satisfaction Study, 23% of bank customers and 29% of credit card customers have not taken any security measures, such as reviewing their accounts, updating passwords or adding multi-factor authentication to their accounts in the past 90… Read More

March 31, 2025 @ 10:33 pm By Tony Zerucha  |  

In an uncertain economic environment in which overall consumer financial health, total deposits, annual household income and total investments are declining, retail bank customer satisfaction is on the rise. According to the J.D. Power 2025 U.S. Retail Banking Satisfaction Study, released this week, this counterintuitive improvement… Read More

November 9, 2024 @ 1:40 pm By Tony Zerucha  |  

More than one-fourth (29%) of bank customers and 22% of credit card customers have experienced fraudulent activity on their accounts in the past 12 months, according to the inaugural J.D. Power U.S. Financial Protection Satisfaction Study. As financial fraud continues to escalate, how financial institutions… Read More