Tagged: J.D. Power

March 27, 2023 @ 10:39 pm By Omar Faridi  |  

As April 18 looms,  banks are turning to tech to help customers ease their tax anxiety, according to an update from J.D. Power. It’s been an “arduous” year for banking customers in the United States, the report noted. Between historically high inflation and wading through… Read More

March 20, 2023 @ 8:14 am By Omar Faridi  |  

Buy Now Pay Later (BNPL) usage continues to grow, but “not all these payment plans are experiencing the same level of customer engagement,” according to an update shared with CI. By the end of 2021, shoppers had “spent more than $20 billion using BNPL, and,… Read More

February 4, 2023 @ 4:27 pm By Omar Faridi  |  

  There’s a lot of frustration when credit card readers “do not respond to a customer’s dips, taps and swipes—or require a reset halfway through a transaction.” According to the J.D. Power 2023 U.S. Merchant Services Satisfaction Study, the small business owners “who are fighting… Read More

May 5, 2021 @ 1:11 pm By Samantha Hurst  |  

  NextCar Holding Company Inc. (NXCR), a fintech and insurtech vehicle subscription platform, announced on Wednesday it has partnered with data analytics and consumer intelligence provider J.D. Power to bring proprietary data solutions, vehicle valuation, and consumer sunlight to support and strengthen its vehicle subscription… Read More

December 4, 2019 @ 10:04 am By Omar Faridi  |  

Investors are not satisfied with mobile apps offered by brokerage firms. Client satisfaction with wealth technology (WealthTech) apps is considerably behind those provided by various other consumer financial firms, such as credit cards, retail banks and insurance. This, according to the recently published J.D. Power’s… Read More