Tagged: jd power

Digitally Engaged Banking Customers Reported Greater Satisfaction than Users Still Visiting Physical Locations for Financial Services: Survey

Mobile and online banking users have increased significantly due to the COVID-19 pandemic. This, as banks across the globe have taken measures to limit or restrict in-person visits to physical branches, in order to prevent the further spread of the Coronavirus. A recent J.D. Power… Read More

WealthTech: Consumer Satisfaction with Wealth Technology Apps is Considerably Behind Other Consumer Financial Apps, New Study Reveals

Investors are not satisfied with mobile apps offered by brokerage firms. Client satisfaction with wealth technology (WealthTech) apps is considerably behind those provided by various other consumer financial firms, such as credit cards, retail banks and insurance. This, according to the recently published J.D. Power’s… Read More

Singapore Retail Banking Survey: 65% of Singapore Customers Interested in Digital Banking

According to a recent survey, in Singapore digital banking has some pent up demand. JD Power has published a brief retail banking satisfaction study and, according to their numbers, 65% of consumers are interested in opening digital bank accounts. This is an increase from the… Read More

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