Regtech Shield Partners with LeapXpert to Provide Real-Time Surveillance Across Encrypted Messaging Apps

Shield, the Workplace Intelligence platform for compliance teams, reveals that it has teamed up with LeapXpert, a provider of in front-office conversational solutions.

LeapXpert’s Federated Messaging Orchestration Platform (FMOP) has been designed to support the real-time control, monitoring, and capture of conversations on mobile messaging apps like WhatsApp, WeChat, Telegram, LINE, Signal and others.

Conversations on these apps have become more prevalent in the work-from-anywhere environment, including across financial companies and banking institutions, where there is “an inherent need for compliance and security,” according to a release shared with Crowdfund Insider.

With regulators like the UK’s Financial Conduct Authority (FCA) stating that data is like the “lifeblood” of modern regulation, Shield and LeapXpert aim to provide advanced, technology-powered services that offer compliance and security oversight “when employees are communicating with clients over encrypted messaging services, like WhatsApp, WeChat and others.”

Encrypted messaging platforms have “become the preferred communication platform for many customers of financial organizations with studies showing that WhatsApp usage increased by 54% last year, and according to the FCA, the volume of data to be processed for investigations has risen by 200%, especially within these encrypted channels,” the announcement revealed.

“Across financial service providers and banks, it’s the end client who wants to communicate through messaging application platforms, forcing both institutions and regulators to work together and figure out a safe and compliant way to use these valuable communication tools,” stated Shiran Weitzman, CEO and Cofounder of Shield.

Shiran added:

“As regulators begin to require more communication data, Shield, through relationships with great organizations like LeapXpert, is well positioned to seamlessly be the communication compliance resource needed by banks and other financial institutions.”

Together, Shield, with its ability to automate surveillance via its AI-enhanced solution, and LeapXpert, will enable regulated employees to “communicate with their clients and external parties who are using their preferred messaging applications from a single, centralized and enterprise-approved application.”

In line with relevant privacy laws such as GDPR, there’s now a clear separation between communication for business and personal reasons, “ensuring personal, private data is not recorded.”

Avi Pardo, COO and Cofounder of LeapXpert, remarked:

“Front-office employees are adopting messaging applications for quick, relationship-driven conversations with their customers. Enterprises must balance their governance and regulatory requirements with their need to deliver on customer expectations. Our award-winning FMOP was designed to answer this challenge. By partnering with leading companies like Shield we offer our customers a robust solution that is truly best of breed.”

Avi also mentioned that their FMOP offers “a centralized, unified solution that allows employees to use a single environment to communicate to their customers regardless of the messaging application that the customer prefers.”

Avi also noted that the ability “to set proactive controls on who can share what information and with whom, monitor conversations in real-time and record conversations for audit and governance purposes is vital in this age of secure messaging application communication.”

Once the data has been captured by LeapXpert, the Shield platform subjects it to “rigorous data enrichment, powerful analytics (using NLP and Shield’s unique proprietary technology of Financial Context Recognition – FCR), enhanced search tools, and proactive surveillance, as it does with all other eComms data channels.”

Understanding that financial professionals are currently using encrypted messaging platforms has led Shield and LeapXpert to offer “a dynamic approach to the challenge of monitoring and recording encrypted messages.”

Shield and LeapXpert realize the increasingly important role of messaging apps to financial professionals. It’s this understanding that has reportedly led Shield and LeapXpert to work cooperatively and offer “a dynamic, robust approach to manage the challenge of real-time monitoring, recoding and securing encrypting messages,” the announcement explained.



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