Tagged: jose luis elechiguerra

Banks Should Lean on Digital Footprint as Much as Physical Presence to Effectively Serve More Clients, BBVA Exec Explains

October 28, 2020 @ 7:53 am By Omar Faridi |

Jose Luis Elechiguerra, Head of Client Solutions at BBVA US (NYSE:BBVA), which is originally a Spanish multinational financial services company based in Madrid and Bilbao, Spain with nearly €700 billion in assets, suggests that banks should “lean on a digital footprint as much as a… Read More

Read more in: Fintech, Global | Tagged bbva, bbva usa, Customer Experience, customer service, digital technology, digital transformation, financial services, jose luis elechiguerra, small businesses, smbs, sme's, united states, us

Digitally Engaged Banking Customers Reported Greater Satisfaction than Users Still Visiting Physical Locations for Financial Services: Survey

May 4, 2020 @ 7:35 am By Omar Faridi |

Mobile and online banking users have increased significantly due to the COVID-19 pandemic. This, as banks across the globe have taken measures to limit or restrict in-person visits to physical branches, in order to prevent the further spread of the Coronavirus. A recent J.D. Power… Read More

Read more in: General News, Fintech, Global | Tagged bank of america, bbva, citigroup, coronavirus, covid-19, digital banking, jd power, jose luis elechiguerra, jpmorgan chase, online banking, united states, us, wells fargo