Tagged: customer service

July 29, 2021 @ 4:21 pm By Tony Zerucha  |  

When improving their digital offerings, banks must be mindful to maintain a human element, the results of a recent global survey of more than 4,700 banking customers by banking software company Temenos suggest. A total of 43 per cent want easier ways of paying bills… Read More

June 13, 2021 @ 9:10 am By Omar Faridi  |  

The topic of banks vs. Fintech firms has been “another hot one as of late,” the team at Fintech Current notes in an update while adding that with court rulings, the questioning of banking execs on Capitol Hill has been ongoing. And, if you have… Read More

June 1, 2021 @ 10:26 pm By Omar Faridi  |  

Hong Kong-based insurance firm YF Life has partnered with HKBN Enterprise Solutions (HKBNES) in order to offer a Google Cloud-enabled Cantonese voice chatbot. The chatbot will be supporting insurance services and is expected to be introduced in early 2022. The chatbot uses Google Cloud‘s AI… Read More

May 14, 2021 @ 10:16 am By Omar Faridi  |  

The UK’s Financial Conduct Authority (FCA) has shared plans for a new Consumer Duty, which will aim to provide a greater level of consumer protection for retail financial markets for companies to follow. UK companies are currently required to adhere to FCA guidelines and various… Read More

May 10, 2021 @ 10:37 pm By Omar Faridi  |  

ADiLA Research Studio, the new business division of Axxiome (a global solutions provider for the financial services sector focusing on advisory in banking, complexity reduction and analytics), has published a second study on UX (user experience) when working with Fintech solution providers and with banks… Read More

April 25, 2021 @ 12:38 pm By Omar Faridi  |  

Frank Rotman, who claims to be a 27+ year Fintech veteran and the Co-Founder of QED Investors, reveals that he talked to a bank executive who was “proud of finally getting to functional parity” with Fintech service providers in “a particular space” that financial tech… Read More

February 19, 2021 @ 7:52 am By Samantha Hurst  |  

  Canadian banking group Scotiabank announced earlier this week the launch ofC.MEE, which is described as a new technology that uses big data and artificial intelligence (AI) to enable even better customer experiences (CX) with the bank’s platform.  According to Scotiabank, C.MEE uses the banking… Read More

November 3, 2020 @ 7:12 am By Omar Faridi  |  

Signicat, the trusted digital identity firm, has shared new research which reveals that 63% of European consumers have abandoned financial applications during the past year. Signicat’s survey was carried out in May and June 2020 which was during the Europe-wide COVID-19 lockdowns or restrictions. The… Read More

November 1, 2020 @ 8:39 pm By Omar Faridi  |  

Digital Banking Maturity (DBM) is a global accelerator that assists banking institutions with responding to change. Digital Banking Maturity is the largest global digital banking study, offering an extensive “outside-in ’mystery shopper’ assessment of retail banks’ digital channels and furthering discussion about future developments,” according… Read More

October 28, 2020 @ 5:53 pm By Omar Faridi  |  

ClickSwitch, a U.S. fintech that claims it simplifies and automates the switch of direct deposits and recurring payments for financial institutions’ new and existing account holders, recently acquired $2 million through its Series B investment round led by USAA subsidiary. The investment round brings ClickSwitch’s… Read More

October 28, 2020 @ 7:53 am By Omar Faridi  |  

Jose Luis Elechiguerra, Head of Client Solutions at BBVA US (NYSE:BBVA), which is originally a Spanish multinational financial services company based in Madrid and Bilbao, Spain with nearly €700 billion in assets, suggests that banks should “lean on a digital footprint as much as a… Read More

October 25, 2020 @ 8:35 pm By Omar Faridi  |  

Digital commerce platforms with experience-centric models are attractive to investors because of their focus on “long-term value creation,” according to a report from KPMG. Other businesses are also taking advantage of the benefits of experience-centric models, including ridesharing apps, media channels, Edtech companies, healthcare service… Read More

October 18, 2020 @ 3:35 pm By Omar Faridi  |  

An investor has reportedly been attempting to get her funds out of one of the UK’s largest peer to peer (P2P) lending platforms, RateSetter, since August 2020. According to a report from the Guardian, the investor (Michelle Johnson) was told by RateSetter’s management that her… Read More

October 17, 2020 @ 2:45 pm By Omar Faridi  |  

ICICI Bank Ltd., an Indian multinational banking and financial services firm, appears to be struggling when it comes to handling payments. The bank’s customers have been complaining that their payments were not being processed. They noted via social media that they’re experiencing issues with accessing… Read More

August 31, 2020 @ 7:58 am By Omar Faridi  |  

Customers of UK-based Fintech Unicorn Revolut have reportedly experienced delays when trying to get their salaries which were supposed to be paid this past Friday (August 28, 2020). Users had been complaining about having been left in the dark as they might not have received… Read More

June 9, 2020 @ 9:45 pm By Omar Faridi  |  

The global COVID-19 crisis has limited the ability of consumers to visit physical bank branch locations to take care of their banking needs or requirements. Customer service departments at banks have seen a dramatic increase in calls from clients who may have many questions and… Read More

April 9, 2020 @ 2:50 pm By Samantha Hurst  |  

UK-based challenger bank Monzo is reportedly set to shut down its customer support office in Las Vegas. As previously reported, the company announced the launch of the office in the summer of 2018. The customer support team was created to help Monzo scale its customer service… Read More

December 14, 2019 @ 10:32 am By Omar Faridi  |  

We recently caught up with Marie Tatibouet, CMO at Gate Technology, the parent company of crypto-asset exchange Gate.io and Wallet.io. Tatibouet, a management postgraduate from the Emlyon Business School, talked about the security measures that Gate.io has implemented to help protect users’ assets. She also… Read More

March 11, 2016 @ 10:57 am By Samantha Hurst  |  

Earlier this month, crowdfunding platform NakedWines was named winner of a Gold Stevie Award for Innovation in Customer Service at the tenth annual Stevie Awards for Sales & Customer Service. The awards were presented to honorees during a gala banquet on Friday, March 4 at… Read More

February 24, 2016 @ 2:54 am By Midori Yoshimura  |  

loanDepot on Wednesday announced the launch of its consumer experience and product development team with the appointment of Tim Von Kaenel as chief product officer, Rick Medeiros as chief digital officer and Helen Wang as head of consumer experience, according to a recent press release. The appointment… Read More