Tagged: customer service

June 9, 2020 @ 9:45 pm By Omar Faridi  |  

The global COVID-19 crisis has limited the ability of consumers to visit physical bank branch locations to take care of their banking needs or requirements. Customer service departments at banks have seen a dramatic increase in calls from clients who may have many questions and… Read More

April 9, 2020 @ 2:50 pm By Samantha Hurst  |  

UK-based challenger bank Monzo is reportedly set to shut down its customer support office in Las Vegas. As previously reported, the company announced the launch of the office in the summer of 2018. The customer support team was created to help Monzo scale its customer service… Read More

December 14, 2019 @ 10:32 am By Omar Faridi  |  

We recently caught up with Marie Tatibouet, CMO at Gate Technology, the parent company of crypto-asset exchange Gate.io and Wallet.io. Tatibouet, a management postgraduate from the Emlyon Business School, talked about the security measures that Gate.io has implemented to help protect users’ assets. She also… Read More

March 11, 2016 @ 10:57 am By Samantha Hurst  |  

Earlier this month, crowdfunding platform NakedWines was named winner of a Gold Stevie Award for Innovation in Customer Service at the tenth annual Stevie Awards for Sales & Customer Service. The awards were presented to honorees during a gala banquet on Friday, March 4 at… Read More

February 24, 2016 @ 2:54 am By Midori Yoshimura  |  

loanDepot on Wednesday announced the launch of its consumer experience and product development team with the appointment of Tim Von Kaenel as chief product officer, Rick Medeiros as chief digital officer and Helen Wang as head of consumer experience, according to a recent press release. The appointment… Read More

December 11, 2013 @ 9:57 am By Charles Luzar  |  

A new crowdfunding site has launched and it is geared specifically toward brands. It’s called Farallon, and it aims to amplify some of the tangential benefits of crowdfunding – namely market testing and crowdsourced feedback. Farallon founder Alex Blunk believes that niche-focused crowdfunding sites will… Read More

November 2, 2013 @ 2:45 pm By Alex Feldman, CrowdsUnite  |  

Entrepreneurs who want a flexible crowdfunding site where they can keep any money they raise usually choose one of two platforms: Indiegogo and RocketHub. Both of these platforms allow anybody to post projects and their fee structures are similar. So which site is a better… Read More