CAN Capital, a market share leader in alternative small business finance, has named Ritesh Gupta to the newly created position of Chief Customer Operations Officer. Gupta will drive cross-company focus on the customer experience by leading sales and operations for the company’s small business customers.
“We’re thrilled to have Ritesh join CAN Capital at such an exciting time for the company’s growth. At the center of CAN Capital’s strategy is providing a best in class customer experience for small business owners, and with his addition to our executive management team, we can enhance our commitment to drive an even greater focus on customer centricity, speed in execution and consistent delivery,” said Daniel DeMeo, CAN Capital CEO.
Gupta brings more than 15 years of financial technology experience in operational strategy and execution, customer experience redesign, large-scale program management, and regulatory compliance. He joins CAN Capital after 12 years at Capital One where he led aspects of the company’s business growth and customer centric efforts through a variety of leadership roles in credit card operations, technology, partnerships and procurement.
“CAN Capital’s success is built on making small businesses successful,” shared new CCOO Gupta. “I am excited to join the team to ensure that we are consistently providing a great experience for our customers. At a time when alternative finance is rapidly growing and expanding, CAN Capital will continue to focus on developing innovative technologies and products with the goal of providing the highest level of service to small business owners.”
Established in 1998, CAN Capital has provided access to over $5.5 billion in capital for small businesses in a wide range of locations and different business types to date. Earlier this week the firm announced a partnership with iPayment, Inc., a provider of payment solutions and processing services, to provide over 150,000 small businesses currently working with iPayment the ability to apply for access to flexible financial solutions to help them grow their businesses.