NatWest Unveils “Banking My Way” Service to Allow Customers to Request How They Want to Be Served

UK banking group NatWest announced on Thursday it is launching “Banking My Way” service, which will allow customers to request how they want to be served. NatWest reported that through the services, customers may make specific requests which could include requesting a quiet space when they visit a branch, being spoken to more clearly and slowly, or requesting a translator.

NatWest also explained it is able to tailor the service depending on their individual needs, which ncludes a disability, bereavement, addiction, or illness. However, the customer notably doesn’t have to make the bank aware of their specific circumstances and may still request additional support.

While sharing more details about the service, Marcelino Castrillo, Managing Director NatWest Personal Banking stated:

“We are launching ‘Banking My Way’ to help us better support our vulnerable customers. Embracing technology is one way we can really make a difference to the lives of our customers and making it simple for them to let us know about their additional needs removes any stigma from the process.”

NatWest then added customers may set up the “Banking My Way” service anytime online or if they need extra help making the request can speak to staff in branch or over the phone.

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