Digital Transformation: UK’s Darlington Building Society Selects New Onboarding System Offered by ieDigital

UK-headquartered Darlington Building Society has confirmed the selection of a new onboarding system provided by ieDigital.

The building society stated that its updated system will give members the option to open up accounts online in a streamlined manner.

It will also offer various self-service options for mortgages and improved security with two-factor authentication (2FA).

As noted in the announcement, the selection is part of a digital transformation strategy that the  lender has been working on.

“Enhancing our digital banking facilities for savings and mortgage customers … positions the society for scalable growth,” stated Darlington Building Society COO Chris Hunter.

Hunter added:

“At the same time, it provides those of our members who want a digital service with the option to transact their way. The pandemic showed the importance of resilience and flexibility in how we serve members.”

Hunter also noted that ieDigital came top when they were looking into all the different criteria for an updated system. He added that the vendor really understands the market and the system’s configurability matched up with their company vision.

Established in 1856, Darlington Building Society currently operates nine different branch locations across County Durham and the northeast of England.

The society presently holds assets valued at around £705 million, and recorded a profit before tax of £700,000 last year, down considerably from about £1.8 million back in 2019.

ieDigital, previously doing business as Intelligent Environments, is reportedly being led by their Chief Exective Officer Jerry Young.

Young, a former Vice President of EMEA at Fiserv and head of retail banking and insurance at Oracle, was responsible for leading a rebranding campaign after coming onboard in 2018.

The company entered a deal with UK commercial bank DF Capital in September of this year in order to help with supporting a streamlined online savings platform.

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