Digital Transformation: Saigon Commercial Bank Selects BPC to Streamline Virtual Banking Operations

Saigon Commercial Bank (SCB) has announced that it has selected BPC as its solution partner in Vietnam, which should accelerate digital transformation in the nation’s fast-growing banking sector.

Using BPC’s SmartVista Platform for switching and Card Management system, SCB can offer hyper-personalized services for clients and enhance the experience of virtual banking across Vietnam.

The banking institution has chosen the SmartVista ATM switching and card management system for its peerless, user experience design as well as the option to configure products to address the bank’s key requirements – without having to perform coding or make any other investment.

BPC SmartVista should enhance SCB’s payment method including the card transaction at ATM, POS and digital commerce. It should shorten the time and process to issue cards and at the same time help with integrating various features via Internet Banking and Mobile Banking channels to enable clients to fulfil their card service requirements. This move improves the overall digital banking experience with SCB.

As mentioned in the update, SCB will be introducing self-service Virtual Teller Machines to assist with on-boarding and issuing cards for clients and to carry out transactions. The bank will be extending its POS acquiring business with assistance from Visa and Mastercard using SmartVista solution.

Nguyen Ngoc Nha Nam, Deputy CEO of Operation and IT Division of SCB, stated:

“As a leading bank in Vietnam, we invest strongly in new generation technology to spearhead digital adoption among our retail and business clients. With BPC, we are working alongside a partner with a strong understanding of our market and a comprehensive and extendable platform that will help us accelerate our digital transformation to deliver a superior customer experience. ”

Terry Steven Paleologos, MD at BPC Asia Pacific, remarked:

“We are excited to support SCB on their journey. SCB was seeking a low code, API-first platform flexible enough to keep control over their strategy, which they found in BPC’s SmartVista. We look forward to working hard to meet their ambitions for creating world class digital banking experiences for their customers.”

With a population of around 97 million residents, Vietnam is expected to see its mobile transactions surge by around 300% between 2021 and 2025 because of the solid growth projected in mobile payments. Approximately 80% of Vietnamese residents believe there will be an increase in their use of cashless payments.

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