PAI, a company focused on ATM portfolio management tools and services, announced that it has acquired Texas-based TouchPoint 21, a firm specializing in ATM and cash management outsourcing for financial institutions.
As mentioned in the update, the acquisition brings a proven managed service model to PAI, “enabled by TouchPoint 21’s expertise in advanced ATM and Interactive Teller Machine (ITM) terminals, along with its in-house servicing and armored teams.”
With TouchPoint 21’s expertise in the ATM-as-a-Service model, the acquisition “emphasizes PAI’s and Brink’s commitment to supporting financial institutions in their growth and retail branch transformation.”
By outsourcing ATM operations, banks and credit unions can “realize operating efficiencies, enabling expansion of their footprints at substantially lower costs, and take advantage of next-generation cash automation technology such as ITMs, all while streamlining operations for their internal teams.”
Coupled with the PAI technology toolset, including Vantage Technical Services and AMP+, customers will “gain enhanced management and real-time visibility into their ATM fleets.”
David Dove, CEO of PAI, stated:
“The TouchPoint 21 team is committed to simplifying and improving ATM operations for its customers. Their track record of innovation and customer service fits perfectly with us. I look forward to expanding our service model with the expertise the TouchPoint 21 team brings.”
Brett Koedam, CEO of TouchPoint 21, remarked:
“Joining with PAI unlocks an expanded value set for our customers and also enables us to deliver these benefits to a much wider customer base. The capabilities that PAI has developed complement what TouchPoint 21 has built, and PAI’s focus on customer satisfaction is equal to our own. Together, we will drive continued growth as we help financial institutions deliver new solutions to their customers.”
As noted in a release, Payment Alliance International (PAI), a Brink’s Company, is one of the largest providers of ATM portfolio management tools and services in the US, “including transaction processing, bank sponsorships, terminal maintenance, cash in transit (CIT) servicing, and PAI Reports—the company’s market-leading technology—for more than 100,000 ATMs.”
PAI offers portfolio management tools that provide clients “the most visibility and control to maximize ATM portfolio effectiveness and profitability.”
As mentioned in the release, TouchPoint 21 has been offering ATM managed service solutions for financial institution clients since 2012.
Mainly operating in Texas and Oklahoma, TouchPoint 21 provides cash automation, ATM and ITM solutions “with the unmatched simplicity of a single touchpoint for its customers.”
A a key player in next-gen, core-connected ITM deployments for banks and credit unions, TouchPoint 21 is “dedicated to delivering advanced cash management solutions combined with excellent service.”
