Zebra Technologies (NASDAQ: ZBRA), an innovator at the “front line” of business with solutions and partners that offer a “performance edge,” recently announced that North Shore Bank has chosen Reflexis for Banking to enhance branch tasks and boost staff effectiveness and productivity to “elevate the customer experience.”
The solution “digitizes the branch inspection process, enabling managers and staff to conduct on-site inspections, providing precise audit trails and intelligent, real-time alerts for corrective actions.”
North Shore Bank is a mutual savings bank with head offices in Brookfield, Wisconsin, “with 45 branches throughout eastern Wisconsin and northern Illinois.” It sought real-time visibility into its operations “to ensure consistent processes and task completion across its network so employees can spend more time serving customers.”
Susan T. Doyle, SVP of Retail Banking at North Shore Bank, stated:
“We chose Reflexis for Banking to streamline branch operations and inspections, which frees our staff to dedicate more time to customer-facing activities, furthering our mission of building long-term relationships within the communities we serve. Real-time visibility into branch operations gives us the confidence that tasks are completed uniformly and on-time, while alerting us when supportive actions need to be taken to get the right resources in the right place.”
North Shore Bank joins a fast-growing roster of banks “utilizing Reflexis for Banking to optimize branch execution, labor scheduling and communication, including two of the top three U.S. banks.”
Suresh Menon, SVP and GM, Software Solutions, Zebra Technologies, remarked:
“Forward-thinking banks are increasingly following the lead of the retail industry by turning to modern, mobile-first solutions to streamline their branch operations. Reflexis for Banking helps build employee confidence when performing tasks by providing access to easy-to-use tools they need to perform their roles efficiently and effectively.”
Here are some key takeaways:
- North Shore Bank selected Reflexis for Banking to streamline operations and modernize branch inspections.
- Reflexis for Banking simplifies work and enhances communication for branch staff, allowing them to spend more time serving clients, elevating the customer experience.
- Real-time visibility into branch operations provides assurance that tasks are being completed on-time and according to best practice.