Glia, Veritran to Help Banks, Credit Unions Digitally Transform Customer Service

Glia, which claims to be the leader in Digital Customer Service (DCS), and Veritran, a  global Low-Code solutions provider, announced a partnership “to offer digital-first customer support to financial institutions worldwide.”

The partnership “integrates Glia’s seamless Digital Customer Service (DCS) solution with Veritran’s suite of Business Solutions to complement its digital onboarding, payments, digital wallet, retail- and business-banking offering.”

A simple integration between the two companies will “allow financial institutions to significantly enhance digital-first customer service, increase conversion rates, reduce call times and improve overall satisfaction.”

The companies “complement one another, sharing a vision and focus on the financial services market.”

Both claim to have “a proven record of customer success and a commitment to innovation, integration, simplicity and improved customer satisfaction.” Together they will “deliver a best-of-class user experience that responds to the current needs of the financial industry.”

Dan Michaeli, CEO and Co-Founder of Glia, said:

“The addition of Glia’s Digital Customer Service (DCS) solution is a strong fit for Veritran’s offering, allowing Veritran to deliver seamless digital experiences, streamline complex processes and enhance customer service strategy.”

Glia’s Digital Customer Service solution “provides an online experience that meets customers and members online and keeps them OnScreen without breaking the digital connection.”

Through its ChannelLess Architecture, Glia claims that it “enables effortless transitions across SMS, chat, OnScreen voice and video, with CoBrowsing and collaboration features to streamline engagements.”

Through its Enterprise Low-Code platform, Veritran “speeds up and simplifies the development of digital solutions that create a top-notch user experience.” The company “serves the top banks across the globe, reaching millions of users and running billions of secure transactions annually.”

Together, Veritran and Glia can “help financial institutions accelerate digital engagements, drive new efficiencies and improve satisfaction rates.”

Omar Arab, EVP of Corporate Business & Head of Global Alliances at Veritran, remarked:

“At Veritran we believe in improving our clients’ business by making customers’ lives better. So, we are pleased to partner with Glia. This partnership is a great example of two companies coming together to complement each other’s digital offerings and provide viable solutions to financial institutions to continue supporting them in their digital transformations,”

As noted in the update, Glia claims it is “reinventing how businesses support their customers in a digital world.”

Glia’s Digital Customer Service (DCS) solution “enriches web and mobile experiences with digital communication choices, on-screen collaboration, and AI-enabled assistance.”

Glia has partnered “with over 300 banks, credit unions, insurance companies and other financial institutions worldwide to improve the customer experience and drive business results.”

As mentioned in the announcement, Veritran believes in improving their clients’ business by “making their customers’ lives better.”

Through their enterprise Low-Code platform, they “speed up and simplify the development of future-proofed immersive digital channels that create a top-notch user experience.”

They are innovation drivers “serving companies worldwide, reaching millions of users, and running billions of secure transactions annually.”

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