First Federal Bank of Kansas City released a refreshed, innovative online and mobile banking platform powered by Narmi, an enterprise digital banking provider.
Together they “enhanced the end-to-end digital experience from online account opening through online and mobile banking for First Federal’s 25,000 consumer and business customers in the KC metro community and thousands of lending customers nationwide.”
The decision to partner with Narmi “came from a desire to move faster, drive growth opportunities, and keep up with the evolving pace of consumer expectations.”
First Federal wanted “a digital provider that could empower their team to respond quickly and better support their community with a frictionless digital banking user experience paired with functionality that could improve financial well-being during a volatile economic time.”
Client Experience Officer Mark Rieger said:
“First Federal’s new digital banking platform reflects the bank’s dedication to providing our customers the seamless digital experience they expect. With powerful new tools and simple navigation, our customers will be able to better understand their finances and make more confident, well-informed decisions to strengthen their financial future.”
The partnership with Narmi also “enables First Federal to accelerate account and deposit growth.”
Customers can now “open an account in less than three minutes, directly enroll in online banking, and are welcomed with a newly-designed interface to simplify navigation.”
Other improved features “include a financial management tool, My Financial View, allowing customers to connect accounts at other financial institutions to track account balances, spending habits, and personal net worth on one dashboard, as well as build custom budgets with a drag-and-drop tool.”
Plus, the platform gives businesses the freedom “to move faster with role-based access controls, dual approvals, and bill pay.”
Nikhil Lakhanpal, Co-Founder of Narmi, added:
“We admire First Federal Bank of Kansas City’s future-forward mindset and deep investment in the well-being of their community and are proud to have the technology that makes this a reality. With new updates released every month (new.narmi.com) and our commitment to openness via our APIs and Application Framework, FFBKC is set up to thrive in a digital-led future.”
Rieger commented:
“Narmi’s customer and support team have been dedicated to our success from day one. They are more than a vendor – they are a trusted partner that drives us forward in the digital space. We have tremendous confidence that our new digital banking experience will give our customers the tools and support they need to accomplish their financial goals.”
Since 1934, First Federal Bank of Kansas City has pursued the vision of “prosperity and a home for all” by creating lasting customer relationships, “through financial education, and a commitment to community support.”
First Federal Bank “offers retail banking and consumer, mortgage, and construction lending, serving more than 25,000 customers across 11 locations in the KC metro area and thousands of mortgage customers nationwide.”
Narmi is “how community financial institutions unlock the very latest capabilities in digital banking and account opening – so they can move faster, drive new growth opportunities, and be where banking is going.”
Too many of the current digital banking platforms “aren’t keeping up with the pace of change in consumer expectations.” And their complacency “comes at a big cost to community FIs, as this legacy tech slows their growth.”
You’ve got “to offer your customers a digital experience that is always effortless, current, and dependable.” That’s why FIs that choose Narmi are reportedly “seeing results like 3X account growth in less than 30 days, 4X deposit growth in 90 days, and 100% on-time, seamless implementations.”