Mortgage Lenders Find Happier Customers As Applications Rise: JD Power
According to the J.D. Power 2025 U.S. Mortgage Origination Satisfaction Study, mortgage lenders have evolved from a transactional, volume-at-all-costs approach to adopt more consultative, advisory-style engagements with customers. That shift is paying off in the form of significantly higher customer satisfaction scores, improved trust and… Read More
Tagged Bruce Gehrke, customer service, jd power, mortgages
