Tagged: Bruce Gehrke

December 10, 2025 @ 7:54 pm By Tony Zerucha  |  

According to the inaugural J.D. Power U.S. Mortgage Servicer Digital Experience Study, slower industry-wide adoption of mobile apps produces a decidedly uneven digital user experience across different mortgage servicers. While some mortgage servicing apps are delivering on industry best practices, others are lagging significantly behind… Read More

November 16, 2025 @ 1:29 pm By Tony Zerucha  |  

According to the J.D. Power 2025 U.S. Mortgage Origination Satisfaction Study, mortgage lenders have evolved from a transactional, volume-at-all-costs approach to adopt more consultative, advisory-style engagements with customers. That shift is paying off in the form of significantly higher customer satisfaction scores, improved trust and… Read More

July 24, 2025 @ 10:41 pm By Tony Zerucha  |  

With the average 30-year mortgage rate in the United States continuing to hover near recent highs of 6.8%, homeowners might be expected to feel some tension with their mortgage company. However, high rates alone do not explain why customer satisfaction scores for mortgage servicers are significantly… Read More