BBVA Leverages Generative AI to Gain Insights into Client Interactions and Enhance UX
BBVA is deploying generative artificial intelligence to examine real-world dialogues between clients and its relationship managers. This initiative moves beyond traditional feedback mechanisms like satisfaction surveys, aiming to deliver a more nuanced and accurate view of the actual user experience across various touchpoints. The Spanish… Read More
Read more in: Artificial Intelligence, Fintech, Global | Tagged ai, artificial intelligence, bbva, fintech, generative ai