Tagged: wendy redshaw

NatWest and IBM to Support Generative AI Initiative to Enhance CX

November 7, 2023 @ 9:53 pm By Omar Faridi |

NatWest and IBM (NYSE: IBM) announced enhancements to the bank’s virtual assistant, Cora, that will use generative AI to provide customers with access to a wider range of information through conversational interactions. The bank will be among the first in the UK to deploy generative… Read More

Read more in: Artificial Intelligence, Fintech, Global | Tagged ai, artificial intelligence, banking, Customer Experience, cx, digital technology, digital transformation, digitalization, financial services, generative ai, ibm, natwest, Retail Banking, user experience, ux, wendy redshaw

Digital Transformation: Natwest, Accenture, Microsoft to Replace Outdated Frontline Architecture

June 7, 2022 @ 1:20 pm By Omar Faridi |

NatWest announced that it is working cooperatively with Accenture (NYSE: ACN) and Microsoft (NASDAQ: MSFT) in order to build an innovative client engagement platform that will aim to replace its multi-system, legacy frontline architecture. As mentioned in the update, the platform will aim to integrate… Read More

Read more in: Fintech, Global | Tagged accenture, digital transformation, digitalization, microsoft, natwest, uk, united kingdom, wendy redshaw