Tagged: ux

Faster, Cheaper Avalanche Ethereum Bridge Coming Soon, Should Offer Improved User Experience

The team at Avalanche, a organization developing decentralized finance protocols and other distributed ledger tech (DLT)-based solutions, reveals that it’s preparing for the next generation Avalanche Bridge (AB). AB will be “10x faster and 5x cheaper” than the Avalanche-Ethereum Bridge (AEB), according to an update… Read More

Doxim, a Customer Communications Management Service Provider focused on Financial Markets, Introduces Omnichannel Solution in the UK

Doxim, the customer communications management (CCM) and engagement technology provider focused on serving financial and regulated markets, has introduced an omnichannel CCM solution in the UK. Doxim’s CCM has been designed to empower customer experience leaders and business users to own the shift from print… Read More

Conversational AI Platform Active.ai Partners Glia to Empower Financial Institutions with Meeting Clients in Digital Environment

Active.Ai, a conversational AI platform developed for financial services, and Glia, a provider of digital customer service, have teamed up in order to empower financial institutions with meeting their customers in the digital domain. Through the partnership, Active.ai and Glia will provide conversational AI services,… Read More

Financial Wellbeing: Dreams, an Engagement Banking Service, to Help Ukraine Consumers Become Better Savers

Dreams, a provider of behavioral and engagement banking services for large financial institutions, has introduced its financial wellbeing platform with assistance from Ukraine’s commercial bank UKRSIBBANK BNP Paribas Group. Dreams’ financial wellbeing platform has been integrated into UKRSIBBANK’s mobile banking app, allowing its 2 million… Read More

Salesforce CRM to Help Revolut Business Clients with Rethinking, Reshaping Management of Customer Interactions

The team at digital bank Revolut notes that being able to work effectively in a digital environment is very important for small businesses. After a year that challenged many SMEs globally to adapt and become more flexible due to the COVID outbreak, everything from customer… Read More

Google Cloud enabled, AI enhanced Cantonese Chatbot to be Offered by Hong Kong Insurer YF Life

Hong Kong-based insurance firm YF Life has partnered with HKBN Enterprise Solutions (HKBNES) in order to offer a Google Cloud-enabled Cantonese voice chatbot. The chatbot will be supporting insurance services and is expected to be introduced in early 2022. The chatbot uses Google Cloud‘s AI… Read More

Shruti Appiah, Senior Product Manager at IOHK, Explains how the Cardano Project will Democratize Financial Services

Shruti Appiah, Senior Product Manager at IOHK, an organization focused on the ongoing development of Cardano (ADA) and various other initiatives, notes that when she logs into her stock trading apps to acquire exchange-traded funds (ETFs), she may face issues like the platform not being… Read More

UK’s Banking Challenger Monzo Announces New Product Updates to Improve User Experience

UK-based banking challenger Monzo notes in a recent product update that it’s now possible to send a payment reminder to someone you may have split a bill with (via the Fintech firm’s app). The Monzo team noted in a blog post: “As of today (May… Read More

Robinhood Is Still Facing Many New Complaints and Lawsuits from Clients due to Lack of Proper Customer Support: Report

Leading digital investment platform Robinhood is facing numerous lawsuits from clients. The Fintech firm’s clients have been complaining about the lengthy delays when it comes to resolving their account issues. These problems have led to many users being unable to access their funds for months,… Read More

Fintech Veteran Argues that Banks Achieving Functional Parity with Fintechs Isn’t Good Enough, Much More to Offering Modern Financial Services

Frank Rotman, who claims to be a 27+ year Fintech veteran and the Co-Founder of QED Investors, reveals that he talked to a bank executive who was “proud of finally getting to functional parity” with Fintech service providers in “a particular space” that financial tech… Read More

Danial Daychopan: CEO at Plutus Explains how Financial Services Provider Is Bridging Worlds of Fiat and Crypto

We recently connected with Danial Daychopan, CEO and Founder of UK-based Plutus, a financial services provider that aims to bridge the gap between traditional fiat currencies and “upcoming” cryptocurrencies. Plutus says it offers the “best of both worlds,” which includes centralized fiat and non-custodial crypto,… Read More

Digital Lending Software Provider Blend Explains What’s Required to Offer Best Online Banking Experience

The team at Blend, which provides digital lending technology, has shared some important features which can help provide “the best online banking experience.” As noted in a blog post by Blend, online banking clients are increasingly expecting interactions to be a lot simpler, faster, and… Read More

Pakistani Online Payments Fintech SadaPay Explains Why Customer Experience with a Human Touch Is So Important

The team at SadaPay, a Pakistan-based online payments provider, notes that when products are developed with technology at the “core of the value proposition,” the customer interactions “tend to be digital as well.” As mentioned in a blog post by the Fintech firm, the human… Read More

Blockchain based Non-Fungible Tokens or NFT Marketplaces Must be More Accessible and User-Friendly to Achieve Mainstream Adoption

Ali Ahsan writes in a blog post published by global Fintech firm Circle that the Internet started off in 1969 as a government initiative known as ARPANET. As explained by Ahsan, ARPANET was established to allow researchers to share important information with each other. He… Read More

Deepu K Sasidharan from Fintech Adyen Explains how New Web Payment APIs Streamline Digital Transactions

Deepu K Sasidharan, Developer Advocate at payments platform Adyen (AMS:ADYEN), notes that the Payment Request API and the Payment Handler API are new W3C web standards that aim to make the payments process easier on websites. Sasidharan explains that these new standards aim to provide… Read More

Crypto User Experience Must Improve as 5% of World May Own Digital Assets Soon, Industry Exec Says

Ari Paul, CIO of BlockTower Capital, a company focused on bringing professional trading and portfolio management to cryptocurrency, predicts that we might have 5% of the world owning crypto-assets by the end of this bull run (ahead of Internet adoption back in 2000). $1T+ market… Read More

Fintech Adyen Explains how Offering Seamless Payments can be an “Unobvious” Driver of Business Growth and Expansion Efforts

Payments platform Adyen (AMS:ADYEN) notes that during times like these, it can be challenging to find the “headspace” to map out business growth plans. Adyen also mentioned that it can be difficult to know where exactly to start. The Fintech firm  thinks that what we… Read More

Fintech Blend Explains how its Digital Lending Platform Supports Data Connectivity so Borrowers can Connect to Asset, Payroll, Tax Accounts

San Francisco-based Blend, which claims to offer market-leading digital lending technology that makes the process of acquiring a loan simpler, faster, and safer, notes that in the increasingly competitive lending sector, it’s now more important than ever to work with technology that provides your clients… Read More

Gemini Says Offering Excellent Customer Experience Is Key Priority, Company Launches Cryptopedia, a Free Crypto Education Platform

US-based digital asset exchange Gemini says it’s committed to providing an “excellent” customer experience. Gemini states that being accessible to their users and “prompt” with their responses to customer support requests or inquiries remains a “top” priority at the exchange. Recently, the company’s customer support… Read More

Fintech Consumers of 2030 could be More “Data-Aware” and “Discerning” in What Information They Share, KPMG Report Predicts

Big Four auditing firm KPMG in Australia has released a report, titled, The 30 Voices, which aims to cover “every facet” of financial services and beyond. It features insights related to developments from incumbents to banking challengers, Big Tech firms to investors, legislators to academics…. Read More

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