Tagged: user experience

UK’s Banking Challenger Monzo Announces New Product Updates to Improve User Experience

UK-based banking challenger Monzo notes in a recent product update that it’s now possible to send a payment reminder to someone you may have split a bill with (via the Fintech firm’s app). The Monzo team noted in a blog post: “As of today (May… Read More

Robinhood Is Still Facing Many New Complaints and Lawsuits from Clients due to Lack of Proper Customer Support: Report

Leading digital investment platform Robinhood is facing numerous lawsuits from clients. The Fintech firm’s clients have been complaining about the lengthy delays when it comes to resolving their account issues. These problems have led to many users being unable to access their funds for months,… Read More

Fintech Veteran Argues that Banks Achieving Functional Parity with Fintechs Isn’t Good Enough, Much More to Offering Modern Financial Services

Frank Rotman, who claims to be a 27+ year Fintech veteran and the Co-Founder of QED Investors, reveals that he talked to a bank executive who was “proud of finally getting to functional parity” with Fintech service providers in “a particular space” that financial tech… Read More

Danial Daychopan: CEO at Plutus Explains how Financial Services Provider Is Bridging Worlds of Fiat and Crypto

We recently connected with Danial Daychopan, CEO and Founder of UK-based Plutus, a financial services provider that aims to bridge the gap between traditional fiat currencies and “upcoming” cryptocurrencies. Plutus says it offers the “best of both worlds,” which includes centralized fiat and non-custodial crypto,… Read More

$600 Billion Lost to Payment Declines Last Year, According to Analysis from Digital Commerce Fraud Prevention Fintech Riskified

The team at Riskified, provider of an “all-in-one” e-commerce fraud prevention solution and chargeback protection service for “high volume and enterprise merchants,” notes that digital commerce businesses spend most of their budget on “customer acquisition, focusing on getting consumers to hit the ‘buy’ button.” While… Read More

Engage People CTO Len Covello Provides Key Insights on how Loyalty Points are “Often-Overlooked” Alternative Payment Option

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We recently caught up with Len Covello, CTO at Engage People, a global loyalty tech company. Covello explained how loyalty points are an often-overlooked alternative payment option. Covello talked about how the demand for having the flexibility to pay with points as easy as credit… Read More

Digital Lending Software Provider Blend Explains What’s Required to Offer Best Online Banking Experience

The team at Blend, which provides digital lending technology, has shared some important features which can help provide “the best online banking experience.” As noted in a blog post by Blend, online banking clients are increasingly expecting interactions to be a lot simpler, faster, and… Read More

Pakistani Online Payments Fintech SadaPay Explains Why Customer Experience with a Human Touch Is So Important

The team at SadaPay, a Pakistan-based online payments provider, notes that when products are developed with technology at the “core of the value proposition,” the customer interactions “tend to be digital as well.” As mentioned in a blog post by the Fintech firm, the human… Read More

Blockchain based Non-Fungible Tokens or NFT Marketplaces Must be More Accessible and User-Friendly to Achieve Mainstream Adoption

Ali Ahsan writes in a blog post published by global Fintech firm Circle that the Internet started off in 1969 as a government initiative known as ARPANET. As explained by Ahsan, ARPANET was established to allow researchers to share important information with each other. He… Read More

Deepu K Sasidharan from Fintech Adyen Explains how New Web Payment APIs Streamline Digital Transactions

Deepu K Sasidharan, Developer Advocate at payments platform Adyen (AMS:ADYEN), notes that the Payment Request API and the Payment Handler API are new W3C web standards that aim to make the payments process easier on websites. Sasidharan explains that these new standards aim to provide… Read More

Crypto User Experience Must Improve as 5% of World May Own Digital Assets Soon, Industry Exec Says

Ari Paul, CIO of BlockTower Capital, a company focused on bringing professional trading and portfolio management to cryptocurrency, predicts that we might have 5% of the world owning crypto-assets by the end of this bull run (ahead of Internet adoption back in 2000). $1T+ market… Read More

Fintech Adyen Explains how Offering Seamless Payments can be an “Unobvious” Driver of Business Growth and Expansion Efforts

Payments platform Adyen (AMS:ADYEN) notes that during times like these, it can be challenging to find the “headspace” to map out business growth plans. Adyen also mentioned that it can be difficult to know where exactly to start. The Fintech firm  thinks that what we… Read More

Fintech Blend Explains how its Digital Lending Platform Supports Data Connectivity so Borrowers can Connect to Asset, Payroll, Tax Accounts

San Francisco-based Blend, which claims to offer market-leading digital lending technology that makes the process of acquiring a loan simpler, faster, and safer, notes that in the increasingly competitive lending sector, it’s now more important than ever to work with technology that provides your clients… Read More

Gemini Says Offering Excellent Customer Experience Is Key Priority, Company Launches Cryptopedia, a Free Crypto Education Platform

US-based digital asset exchange Gemini says it’s committed to providing an “excellent” customer experience. Gemini states that being accessible to their users and “prompt” with their responses to customer support requests or inquiries remains a “top” priority at the exchange. Recently, the company’s customer support… Read More

Fintech Consumers of 2030 could be More “Data-Aware” and “Discerning” in What Information They Share, KPMG Report Predicts

Big Four auditing firm KPMG in Australia has released a report, titled, The 30 Voices, which aims to cover “every facet” of financial services and beyond. It features insights related to developments from incumbents to banking challengers, Big Tech firms to investors, legislators to academics…. Read More

Digital Banking Unicorn Revolut has Further Simplified Online Payments with QR Codes

Digital banking platform Revolut confirms that it recently “simplified” online payments via the launch of Payment Links to Revolut Business clients. The Fintech Unicorn has made other updates so it’s even easier to accept virtual payments “straight away” with QR codes. For those not completely… Read More

Abaka, which Improves Financial Wellbeing by Offering AI enhanced Financial Advice, Explains how to Better Understand Customer Behavior

London-based Abaka, which improves financial wellbeing by offering affordable financial advice powered by artificial intelligence (AI), notes that companies across different categories and markets aim to deliver the appropriate messages to their target clients, at the best time, using the most engaging channels. Traditional approaches… Read More

Digital Financial Services from Chinese Banks are Generally Better than other APAC Countries, and Some European, North American Providers: Report

A recently published whitepaper from Massachusetts-based International Data Corporation (IDC) and Huawei examines how banking institutions across the globe have been dealing with the COVID-19 outbreak. The paper identifies or recommends the way forward in a post COVID world which is now considered the “new… Read More

Asia Is Expected to Experience a Dramatic Surge in Digital Banking and Fintech Adoption, with Around 50 New Challengers

Asia might be getting ready to experience a digital banking revolution. During the next few years, the continent is expected to see over 50 new digital banks that could completely transform the financial services sector. GFT’s Christopher Ortiz claims that these developments may just be… Read More

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