The new services will be available via the Standard Chartered Mobile app and through the institution’s online banking portal. Standard Chartered bank’s customers in India will now be able to submit service requests via its digital banking portal.
Servicing requests, which had only been available at physical branch locations or by calling the customer support center, can now be accessed conveniently through an all-digital platform.
Standard Chartered confirmed that 29 different service requests are now available via its digital platform. There’s also an “other requests” option, which allows users to submit service requests in their own words through simple text messages.
Requests may include routine everyday requirements such as ordering new chequebooks, reporting misplaced or stolen debit or credit cards. The bank’s digital portal may also be used to access documents for loans.
Zarin Daruwala, CEO at Standard Chartered Bank’s India division, stated:
“[Because of the] pandemic, each one of us is witnessing disruptive changes to our life. And there’s one fundamental word that underpins all the change – Technology. We at the Bank have been focusing on enhancing our technology to make the banking experience better for all our clients.”
“This has resulted in the Bank providing undisrupted services even during this critical phase. Now with this enhanced digital capability, we are giving clients a convenient and hassle-free option of reaching out to the Bank for all service requests from the safety and comfort of their homes.”
Standard Chartered bank’s digital platform will be useful at a time when the world is struggling to cope with the COVID-19 outbreak, which has led to nationwide lockdowns in India and other countries.
Standard Chartered confirmed that it has also introduced its all-digital platform for clients based in Singapore and Malaysia. The bank said it is planning to launch the service in other jurisdictions.
Financial service providers throughout the world have been getting creative by introducing new services that allow people to observe social distancing guidelines while taking care of their day-to-day banking requirements.
Video banking has become increasingly popular during the past few years. It’s quite possible that it will be adopted by even more consumers, due to COVID-19.
A recent report from research firm Retail Banking Research (RBR) reveals that the use of video teller machines increased significantly last year. This, as banks attempted to bridge the gap between physical branch locations and digital banking services