Archives

July 31, 2024 @ 5:22 am By Omar Faridi  |  

Backbase, the global enabler of Engagement Banking, announces the establishment of its first global Center of Excellence (COE) focused on Artificial Intelligence (AI) in Ho Chi Minh City, Vietnam. The COE will serve as the development hub “for Backbase’s AI banking solutions worldwide and will… Read More

June 22, 2024 @ 5:43 pm By Omar Faridi  |  

Backbase, the creator of the Engagement Banking Platform announces the appointment of Chris Shayan as the new Head of Artificial Intelligence. This strategic move is set to significantly “advance Backbase’s AI vision and adoption across its tech offering, reinforcing its commitment to re-architecting banking around… Read More

June 1, 2024 @ 10:59 am By Omar Faridi  |  

JRNI, the firm focused on enterprise-scale global customer engagement for financial services, today announced an integration with Backbase, the creator of the Engagement Banking Platform. The integration allows customers of financial institutions “to securely book virtual and in-person appointments leading to improved customer satisfaction, loyalty,… Read More

May 19, 2024 @ 12:57 pm By Omar Faridi  |  

Backbase, the global enabler of Engagement Banking, Orient Commercial Joint Stock Bank (OCB), a private bank in Vietnam, together with SmartOSC, the digital enabler, announce the go-live of the Backbase Engagement Banking Platform to launch OCB’s OMNI 4.0 app. The OCB OMNI 4.0 version reportedly… Read More

April 14, 2024 @ 4:57 pm By Omar Faridi  |  

Backbase, the Engagement Banking Platform provider, announces the renewal and expansion of its partnership with Navy Federal Credit Union, which is reportedly the world’s largest credit union with more than 13 million members and $171 billion in assets, serving U.S. veterans, retired service members and… Read More

February 28, 2024 @ 12:31 pm By Omar Faridi  |  

Backbase says that Alacriti, a cloud-based payments and money services provider, will integrate its payments hub solution into the Backbase Engagement Banking Platform. Through this partnership, Backbase clients will be “able to offer instant payment capabilities to their customers. Backbase, leveraging Alacriti’s Orbipay Payments Hub, will… Read More

December 24, 2023 @ 6:50 am By Omar Faridi  |  

In an effort to streamline its customer service operations and enhance its customers’ digital banking experience, Libyan Islamic Bank (LIB) has partnered with Backbase, the enabler of engagement banking platform solutions worldwide. Established in 2017 with a primary focus on retail and corporate segments, LIB… Read More

December 18, 2023 @ 3:55 pm By Omar Faridi  |  

Backbase, the global enabler of Engagement Banking, announced St. Louis-based First Bank is live on the Backbase Engagement Banking Platform, powering the bank’s transformation strategy to offer a seamless, digital-first experience to its customers. First Bank chose Backbase for its centralized platform, “enabling the integration… Read More

November 30, 2023 @ 9:28 pm By Omar Faridi  |  

Banks and financial institutions in Thailand leverage mature technology and incorporate modern features. However, industry professionals at the recent ENGAGE ASIA 2023 emphasized “that the challenge stems from the absence of unification across different touchpoints, resulting in fragmented customer engagement.” The majority of the systems… Read More

November 30, 2023 @ 8:10 pm By Omar Faridi  |  

Banco Security will enhance its digital offering with Backbase‘s Engagement Banking platform, laying the foundation for the next generation of banking services. As part of its comprehensive $50 million digital investment plan spanning four years, Grupo Security is driving “a set of initiatives aimed at… Read More

October 22, 2023 @ 2:58 pm By Omar Faridi  |  

Backbase, the global firm supporting Engagement Banking, announced that Atomic, a provider of consumer-enabled direct deposit switch technologies, will integrate its direct deposit and income and employment verification capabilities directly into Backbase’s Engagement Banking Platform. Through this partnership, financial institutions can “offer their customers the… Read More

October 12, 2023 @ 11:23 pm By Omar Faridi  |  

Backbase, an Engagement Banking platform provider, is pleased to announce the launch of Grand Central, its Integration Platform-as-a-Service (iPaaS). This offering is set “to empower banks in expediting their modernization and digital transformation endeavors.” Banks spend significant portions of their budgets and resources “on creating,… Read More

September 19, 2023 @ 8:17 pm By Omar Faridi  |  

Backbase is pleased to announce the partnership with Judo Bank (ASX: JDO) is now live. Judo selected Backbase’s Engagement Banking Platform (EBP) to create new digital experiences for its small and medium (SME) business banking and term deposit customers. The adoption of Backbase’s EBP will… Read More

September 1, 2023 @ 6:37 pm By Michael Wong  |  

About 70% of digital transformation projects carried out by mid- to large-sized banks in the Asia-Pacific region have failed due to costly and lengthy in-house efforts, according to a report released by engagement banking fintech firm Backbase. The APAC-focused IDC InfoBrief, dubbed “Accelerating Customer-Centric Transformation… Read More

August 24, 2023 @ 10:39 am By Omar Faridi  |  

Backbase, which claims to be the global leader in Engagement Banking, announced today its strategic partnership with SavvyMoney, the company powering innovative credit score solutions, market-leading analytics and personalized loan marketing. Through this partnership, SavvyMoney’s robust credit score solution, Credit Score Insights, will be integrated… Read More

July 22, 2023 @ 4:42 pm By Omar Faridi  |  

Backbase, a provider of Engagement Banking, has announced that Orient Commercial Joint Stock Bank (OCB) has chosen Backbase to power its omnichannel banking modernization in a signing ceremony on 20 July 2023. OCB’s goal is to create a personalized digital banking system “for each customer… Read More

July 12, 2023 @ 12:47 pm By Omar Faridi  |  

Furness Building Society (FBS), the member-owned building society, announced that it has partnered with Backbase, the global Engagement Banking Platform provider, to develop its new digital savings platform. As a member-owned building society, FBS prioritizes its members’ needs above all else. In the next three… Read More

July 9, 2023 @ 6:22 pm By Omar Faridi  |  

Backbase, the Engagement Banking Platform, is pleased to announce the extension of its strategic partnership with BRD, Romania’s third largest bank and a part of Groupe Société Générale. As BRD’s long-term innovation partner, Backbase will aim to “enhance the digital banking services and deliver exceptional… Read More

June 29, 2023 @ 6:14 pm By Omar Faridi  |  

Backbase, a global Fintech company and creators of a unified Engagement Banking Platform that improves every aspect of the customer and member experience, announced multiple new hires to its Enterprise team in North America. The addition of these skilled professionals shows Backbase’s dedication “to the… Read More

June 23, 2023 @ 7:29 pm By Omar Faridi  |  

Backbase, the Engagement Banking leader, is bringing additional convenience to bank customers and credit union members with features from the Entrust Digital Card Solution. Leveraging push provisioning from Entrust, Backbase now “enables end customers to securely add their payment cards to third-party wallets like Apple… Read More