Tagged: customer satisfaction

Customer Big Bank Trust Grows, Except With Self-Service: J.D. Power

Customers of the nation’s largest national bank brands have higher levels of confidence that they can meet their financial needs and support them in challenging times, which helps to improve customer satisfaction and increase trust. According to the J.D. Power 2024 U.S. National Banking Satisfaction… Read More

Awaken Intelligence, an AI enhanced Software Developer, Raises £681K+ via Crowdcube

Awaken Intelligence, an AI or artificial intelligence-enhanced software, which helps contact centers to improve call time & customer satisfaction, analyzing conversations in 38 languages, has secured 123% (£681,501.18) of its £550,000 fundraising target from 190 investors with 1 day left in the firm’s crowdfunding campaign… Read More

UK’s Atom Bank Claims that 4-Day Work Week Trial Has Been a Success

UK’s Atom Bank reveals that the 6-month trial of a 4-day work week was really positive for workers and that customer service ratings have not been negatively impacted. App-based Fintech Atom bank said that its four-day working week trial was a success due to several… Read More

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