Tagged: conversational ai

June 4, 2023 @ 7:27 am By Omar Faridi  |  

Hyro, which claims to be the leader in plug-and-play conversational artificial intelligence (AI), announced that it has finalized a $20 million Series B funding round led by Macquarie Capital, with participation from new investors Liberty Mutual Strategic Ventures, Black Opal Ventures, and K20, as well… Read More

May 14, 2023 @ 1:27 pm By Omar Faridi  |  

Boost.ai, a conversational AI solution provider, today announced Version 12 of its platform, the first of a series of planned updates by the company to incorporate Large Language Model (LLM)-enriched features. This iteration is “focused on key customer experience (CX) improvements, including content suggestion, content… Read More

January 9, 2023 @ 10:17 pm By Omar Faridi  |  

ChatGPT—the recently launched language processing AI model developed by OpenAI—has been “wowing users with its uncanny abilities to hold conversations, write essays, and even program computers,” according to an update shared with CI. However, the real value of conversational AI for digital commerce companies “lies… Read More

December 2, 2022 @ 12:33 pm By Omar Faridi  |  

Finastra announced that Clinc, the conversational AI specialist serving global financial institutions, will “deliver its Virtual Banking Assistant technology fully integrated within Finastra’s Fusion Digital Banking platform.” The application “enables Finastra’s bank and credit union customers, utilizing Fusion Digital Banking as their digital platform, to… Read More

November 28, 2022 @ 10:34 am By Omar Faridi  |  

Awaken Intelligence, an AI or artificial intelligence-enhanced software, which helps contact centers to improve call time & customer satisfaction, analyzing conversations in 38 languages, has secured 123% (£681,501.18) of its £550,000 fundraising target from 190 investors with 1 day left in the firm’s crowdfunding campaign… Read More

October 24, 2022 @ 9:47 pm By Omar Faridi  |  

Kubiya, the Conversational AI solution for DevOps teams, announced that it has raised a $6M Seed round led by Hyperwise Ventures alongside investors Pierre Lamond, Giora Yaron, and others. The investment round “enables Kubiya to expand its go-to-market strategy, further extend its offering and ultimately… Read More

May 19, 2022 @ 8:17 am By Omar Faridi  |  

ConsenSys, a blockchain tech firm, and LivePerson (NASDAQ: LPSN), a global firm focused on conversational AI, announced plans to create a “decentralized” customer care platform: VillageDAO. VillageDAO will focus on “empowering Web3 brands to self-service issue resolution by enhancing community engagement.” Community members will be… Read More

April 7, 2022 @ 7:15 am By Tony Zerucha  |  

Gupshup, a conversational messaging platform, this week announced it has acquired Active.Ai, a conversational AI platform popular with banks and fintechs. The terms of the deal were not made public. Based in Singapore, Active.Ai distributes its Conversational Banking-as-a-Service platform to customers in 43 countries, including the… Read More

September 20, 2021 @ 8:37 pm By Omar Faridi  |  

A report from national non-profit Commonwealth notes that “powerful” emerging technologies (Emtech) have the “unprecedented” potential to “shape the future of people’s financial lives, often in ways that will be with us for decades or longer.” According to the Commonweatlh report, Emtech like Big Data-powered… Read More