Tagged: conversational ai

AI-Powered Hyro Raises $20M to Advance Responsible Artificial Intelligence-Enhanced Communications for Enterprise

Hyro, which claims to be the leader in plug-and-play conversational artificial intelligence (AI), announced that it has finalized a $20 million Series B funding round led by Macquarie Capital, with participation from new investors Liberty Mutual Strategic Ventures, Black Opal Ventures, and K20, as well… Read More

Artificial Intelligence: Boost.ai Unveils Large Language Model Enhancements to Conversational AI Platform

Boost.ai, a conversational AI solution provider, today announced Version 12 of its platform, the first of a series of planned updates by the company to incorporate Large Language Model (LLM)-enriched features. This iteration is “focused on key customer experience (CX) improvements, including content suggestion, content… Read More

Beerud Sheth, CEO of Gupshup, Comments on Developments Related to Digital Commerce, Conversational AI, ChatGPT

ChatGPT—the recently launched language processing AI model developed by OpenAI—has been “wowing users with its uncanny abilities to hold conversations, write essays, and even program computers,” according to an update shared with CI. However, the real value of conversational AI for digital commerce companies “lies… Read More

Finastra, Clinc to Enhance Digital Engagement, Reduce Service Agent Workload

Finastra announced that Clinc, the conversational AI specialist serving global financial institutions, will “deliver its Virtual Banking Assistant technology fully integrated within Finastra’s Fusion Digital Banking platform.” The application “enables Finastra’s bank and credit union customers, utilizing Fusion Digital Banking as their digital platform, to… Read More

Awaken Intelligence, an AI enhanced Software Developer, Raises £681K+ via Crowdcube

Awaken Intelligence, an AI or artificial intelligence-enhanced software, which helps contact centers to improve call time & customer satisfaction, analyzing conversations in 38 languages, has secured 123% (£681,501.18) of its £550,000 fundraising target from 190 investors with 1 day left in the firm’s crowdfunding campaign… Read More

Conversational AI Startup Kubiya Raises $6M Seed Round

Kubiya, the Conversational AI solution for DevOps teams, announced that it has raised a $6M Seed round led by Hyperwise Ventures alongside investors Pierre Lamond, Giora Yaron, and others. The investment round “enables Kubiya to expand its go-to-market strategy, further extend its offering and ultimately… Read More

ConsenSys and LivePerson to Create VillageDAO, the “Decentralized” Customer Care Platform

ConsenSys, a blockchain tech firm, and LivePerson (NASDAQ: LPSN), a global firm focused on conversational AI, announced plans to create a “decentralized” customer care platform: VillageDAO. VillageDAO will focus on “empowering Web3 brands to self-service issue resolution by enhancing community engagement.” Community members will be… Read More

Conversational Messaging Company Gupshup Acquires Finance-Focused Conversational AI Firm Active.Ai

Gupshup, a conversational messaging platform, this week announced it has acquired Active.Ai, a conversational AI platform popular with banks and fintechs. The terms of the deal were not made public. Based in Singapore, Active.Ai distributes its Conversational Banking-as-a-Service platform to customers in 43 countries, including the… Read More

Conversational AI Could Make Financial Info More Accessible, Understandable, Commonwealth Report Reveals

A report from national non-profit Commonwealth notes that “powerful” emerging technologies (Emtech) have the “unprecedented” potential to “shape the future of people’s financial lives, often in ways that will be with us for decades or longer.” According to the Commonweatlh report, Emtech like Big Data-powered… Read More

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