Tagged: liveperson

ConsenSys and LivePerson to Create VillageDAO, the “Decentralized” Customer Care Platform

May 19, 2022 @ 8:17 am By Omar Faridi |

ConsenSys, a blockchain tech firm, and LivePerson (NASDAQ: LPSN), a global firm focused on conversational AI, announced plans to create a “decentralized” customer care platform: VillageDAO. VillageDAO will focus on “empowering Web3 brands to self-service issue resolution by enhancing community engagement.” Community members will be… Read More

Read more in: Blockchain & Digital Assets, Artificial Intelligence | Tagged ai, artificial intelligence, brooklyn, consensys, conversational ai, dao, decentralization, decentralized autonomous organization, distributed ledger technology, dlt, liveperson, new york, united states, us

HSBC Bank USA Introduces Apple Business Chat via LivePerson’s Cloud Platform to Enhance Digital Banking Experience

June 9, 2020 @ 9:45 pm By Omar Faridi |

The global COVID-19 crisis has limited the ability of consumers to visit physical bank branch locations to take care of their banking needs or requirements. Customer service departments at banks have seen a dramatic increase in calls from clients who may have many questions and… Read More

Read more in: Fintech | Tagged apple, cloud, coronavirus, covid-19, Customer Experience, customer service, digital banking, hsbc, liveperson, mobile banking, united states, us