Tagged: chatbots

September 8, 2024 @ 6:56 pm By Tony Zerucha  |  

Results of a recent J.D. Power survey suggest consumers are growing more comfortable with artificial intelligence in financial services, but the concept isn’t over the hump just yet. J.D. Power surveyed more than 2,000 financial services customers in the United States about their utilization and… Read More

June 13, 2024 @ 12:18 pm By Tony Zerucha  |  

A report from Commonwealth highlights the ways AI can improve the financial lives of people with low to moderate incomes. It is the result of a three-year project supported by JPMorgan Chase. The firms said it is urgent to research and identify the ways in… Read More

June 10, 2024 @ 6:42 am By Tony Zerucha  |  

Zingly, described as a collaborative customer experience (CCX) platform, launched this week with a $10 million seed round. Participants included Dell Technologies Capital, WestWave Capital, Scribble Ventures, Formus Capital, Geekdom Fund, Array Ventures, Firebolt Ventures, Burst Capital, and CX industry executives. The patented customer-facing technology… Read More

March 29, 2024 @ 4:39 pm By Michael Wong  |  

MyShell, a Tokyo-based innovator in the field of artificial intelligence, announced that it has successfully raised $11 million in a Pre-Series A funding round. This recent injection of capital, led by Dragonfly Capital and supported by a consortium of investors including Delphi Ventures, Bankless Ventures,… Read More

February 3, 2022 @ 5:48 pm By Tony Zerucha  |  

Look for the use of artificial intelligence (AI) in customer service to grow in 2022 TelcoSwitch CEO Russell Lux said. The growth will continue with automated chatbots which are deployed in customer contact centres and will extend to call analytics. The importance of both have… Read More

August 16, 2020 @ 4:41 pm By Omar Faridi  |  

Uruguay’s Kona, a company focused on enhancing customer experience with machine learning (ML) enabled solutions for businesses, which includes chatbots and various cognitive solutions for call centers, has reportedly landed a deal with a major Canadian bank. Established in Montevideo, and now headquartered in Toronto,… Read More

August 14, 2020 @ 5:56 pm By Omar Faridi  |  

Guided by the government’s Fintech focused development plan and innovation strategy, China is reportedly leading the charge when it comes to establishing financial technology businesses in the country. A recent survey of business Fintech usage, performed by CPA Australia, an established accounting firm, reveals that… Read More