Small business owners are optimistic about the future, with 88% indicating the financial state of their individual businesses is about the same or better off than a year ago, which should bode well for merchant services providers. According to the J.D. Power 2024 U.S. Merchant… Read More
Read more in: Fintech, General News | Tagged john cabell, research, sme's, us
Buy Now Pay Later (BNPL) usage continues to grow, but “not all these payment plans are experiencing the same level of customer engagement,” according to an update shared with CI. By the end of 2021, shoppers had “spent more than $20 billion using BNPL, and,… Read More
Read more in: Fintech, General News, Global | Tagged banking, bnpl, buy now pay later, customer engagement, flexible payments, J.D. Power, john cabell, payments, research, Research Report, Research Study
There’s a lot of frustration when credit card readers “do not respond to a customer’s dips, taps and swipes—or require a reset halfway through a transaction.” According to the J.D. Power 2023 U.S. Merchant Services Satisfaction Study, the small business owners “who are fighting… Read More
Read more in: General News | Tagged costs, credit cards, Customer Experience, cx, inflation, J.D. Power, john cabell, research, small businesses, smbs, sme's
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