Tagged: cx

August 30, 2023 @ 8:47 pm By Omar Faridi  |  

More Asian travelers to Malaysia will enjoy a seamless digital payment experience at over 1.8 million merchants across the country while Malaysian residents will be able to pay with e-wallets of their home country abroad, thanks to a MOU signed recently between Payments Network Malaysia… Read More

August 26, 2023 @ 3:10 pm By Omar Faridi  |  

  As the banking landscape rapidly evolves, we decided to speak with Amit Dua, President at SunTec, a technology partner that claims to work with the world’s largest banks, helping them to improve their customer experience, pricing strategies, and ESG approach through technology-led solutions. Amit… Read More

August 22, 2023 @ 5:08 pm By Omar Faridi  |  

Two of the most “trusted” brands in Web3 and payments integrate in order to help users explore crypto. The teams at PayPal (NASDAQ:PYPL) and Ledger are pleased to announce “an on-ramp integration with PayPal, allowing users to explore crypto in a convenient, simple and secure… Read More

August 18, 2023 @ 11:33 am By Omar Faridi  |  

Amidst the rapid change brought about by digital transformation and artificial intelligence (AI) in the financial services landscape, Eltropy’s CFI customers are adding AI Chat to their member/customer service offering, “providing them with round-the-clock service, optimizing agent efficiency to focus on more complex issues, and… Read More

August 13, 2023 @ 1:54 pm By Omar Faridi  |  

As part of modernizing its IT landscape and enhancing the customer experience, Handelsbanken Norway has chosen to consolidate on Tietoevry Banking’s wealth management solution. This enables Handelsbanken “to offer financial products, including mutual funds, equities, ETFs and more, through one modern self-service platform for its… Read More

August 6, 2023 @ 12:11 pm By Omar Faridi  |  

Skipify, a Fintech company redefining the checkout experience, has teamed up with American Express (NYSE: AXP) in order “to connect Amex U.S. Consumer Members’ Cards seamlessly into checkout.” Skipify’s technology, launching exclusively with American Express, identifies select Amex customers via their email address, “enabling them… Read More

July 26, 2023 @ 6:46 am By Omar Faridi  |  

For the first time, DriveWealth says it is expanding the range of tradeable asset classes on its platform: their partners can now “build options trading experiences all within their investing APIs.” Equity options have “grown in popularity with retail investors over the past decade, largely… Read More

July 23, 2023 @ 5:33 pm By Omar Faridi  |  

Primer, the payments automation platform offering the infrastructure for effortless commerce experiences, today announces its new partnership with Volt, the company building the global infrastructure for real-time payments, “enabling access to instant bank payments to Primer’s customers.” The tough economic climate in the UK, “driven… Read More

July 17, 2023 @ 11:11 pm By Omar Faridi  |  

Razorpay says they have always believed that simplifying payments is a universal problem. Businesses across the world grapple “with the same question: how can my payments experience be simpler, faster, and more efficient?” At Razorpay, they took this challenge head-on in India, “solving for tens… Read More

July 15, 2023 @ 3:20 pm By Omar Faridi  |  

PayIt, the leader in digital customer experience solutions with integrated payments for local and provincial governments, has appointed Jon Telch as Vice President, Canada. Telch joins the growing team at PayIt’s Canada headquarters and will “focus on partnering with government leaders to enable them to… Read More

July 12, 2023 @ 12:10 pm By Omar Faridi  |  

Checkout.com, the global payments solution provider, launches Identity Verification, its first product focused on improving the customer onboarding and identity verification process and expanding Checkout.com’s impact on customers’ digital experience. Identity Verification “utilizes proprietary artificial intelligence and is trained on billions of identity and facial… Read More

July 3, 2023 @ 10:37 am By Omar Faridi  |  

Revolut, the global financial super app with more than 30 million customers worldwide, has launched its services in New Zealand, “delivering Kiwis a first of its kind digital money experience.” For the first time ever, New Zealand residents will “get access to Revolut’s seamless, safe… Read More

June 27, 2023 @ 9:15 pm By Omar Faridi  |  

Feedzai, which claims to be the world’s first RiskOps platform for financial risk management, has partnered with Portuguese bank Novo Banco S.A. (Novobanco) “to further enhance the bank’s customer experience, improve its digital journey and provide best in class fraud protection.” Novobanco is a domestic… Read More

June 26, 2023 @ 2:33 pm By Omar Faridi  |  

QNB Group, in collaboration with IBM (NYSE: IBM) and its ecosystem partner, Mannai InfoTech, an ICT Division under Mannai Trading Company WLL have delivered an innovative, pioneering and engaging Digital Banking experience to its customers. IBM Consulting’s Business Transformation expertise, the IBM Garage methodology and… Read More

June 25, 2023 @ 7:16 pm By Omar Faridi  |  

A provider of digital payment solutions in the Asia Pacific, AsiaPay has announced the partnership with PayMe by HSBC in Hong Kong “to help local merchants provide more flexible payment options in a single device and enhance the purchase experience for consumers.” The partnership will… Read More

June 23, 2023 @ 7:29 pm By Omar Faridi  |  

Backbase, the Engagement Banking leader, is bringing additional convenience to bank customers and credit union members with features from the Entrust Digital Card Solution. Leveraging push provisioning from Entrust, Backbase now “enables end customers to securely add their payment cards to third-party wallets like Apple… Read More

June 22, 2023 @ 9:13 am By Omar Faridi  |  

International insurtech bolttech announced its partnership with one of Taiwan’s telecommunications providers, Taiwan Mobile, in order “to offer a range of personal insurance options for customers on the Taiwan Mobile app.” Powered by bolttech’s insurance exchange platform, “the first phase of the partnership will see… Read More

June 19, 2023 @ 10:51 pm By Omar Faridi  |  

Truework says sit has reached a significant milestone in their journey as they “work towards creating trust in every financial transaction.” Truework has entered into a strategic partnership with TransUnion, one of the largest information and insights companies in the world. In addition, TransUnion has… Read More

June 12, 2023 @ 6:26 pm By Omar Faridi  |  

Snapsheet, which claims to be the “pioneer” of virtual appraisals and an emerging leader in cloud-based claims management software, announced that specialty property and casualty insurance carrier  IAT Insurance Group selected Snapsheet Claims software “to deliver the modern claims experience to its customers.” As noted… Read More

May 31, 2023 @ 8:27 am By Omar Faridi  |  

Velocity Global, the world’s “expert” on work, announced new platform updates to improve the customer experience, accelerate the hiring process, and help companies more strategically meet escalating hiring demands and complexities. In addition to a more seamless, intuitive user experience and improved onboarding management, customers… Read More