Tagged: cx

November 24, 2023 @ 9:47 am By Omar Faridi  |  

Adyen (AMS: ADYEN), the global financial platform of choice for leading companies, announced the successful integration of Adyen for Platforms for TabSquare, a Delivery Hero entity, to further enhance customer experience across all channels for Quick Service Restaurants (QSR) in Singapore. Adyen for Platforms is described… Read More

November 16, 2023 @ 12:17 pm By Omar Faridi  |  

Bank of America (NYSE: BAC) is introducing new digital capabilities to support consumers in their car shopping and financing journey. Bank of America clients can now “get prequalified for auto financing to learn how much they may be able to borrow and estimate their terms,… Read More

November 15, 2023 @ 8:57 pm By Omar Faridi  |  

Klarna, the AI-powered global payments network and shopping assistant, announced the expansion of its growth tools for retailers and creators to help them engage with their audiences in more effective ways and enhance the shopping experience for consumers. With a mission to accelerate commerce, Klarna’s… Read More

November 11, 2023 @ 7:45 pm By Omar Faridi  |  

Bluevine, the digital banking platform specifically designed for small businesses, announced the launch of Bluevine Premier giving business owners the opportunity “to earn 4.25% Annual Percentage Yield (APY) on their Bluevine Business Checking balances up to $3 million, plus 50% off most standard payments fees,… Read More

November 11, 2023 @ 9:11 am By Omar Faridi  |  

With macroeconomic conditions continuing to make it difficult for auto lenders to maintain or increase profitability, all eyes have “turned to digital channels as the most cost-effective and efficient means to do so.” According to the J.D. Power 2023 U.S. Consumer Financing Satisfaction Study, released… Read More

November 7, 2023 @ 9:53 pm By Omar Faridi  |  

NatWest and IBM (NYSE: IBM) announced enhancements to the bank’s virtual assistant, Cora, that will use generative AI to provide customers with access to a wider range of information through conversational interactions. The bank will be among the first in the UK to deploy generative… Read More

November 3, 2023 @ 10:40 am By Omar Faridi  |  

Glia, the customer interaction leader unifying Digital Customer Service (DCS), phone and automation on a single platform, is offering new generative AI tools to help financial institutions drive efficiency and improve the customer experience in a safe, secure way. Justin DiPietro, Co-Founder and Chief Strategy Officer of… Read More

November 1, 2023 @ 8:00 pm By Omar Faridi  |  

We recently connected with Milan Velev, Nexo’s Chief Security Officer, who shared key insights with CI regarding the importance of setting standards for crypto platform security. Milan Velev from Nexo explained why crypto investors and traders need to prioritize security. He also commented on their… Read More

October 31, 2023 @ 5:21 pm By Omar Faridi  |  

In the realm of financial technology, Spaceship claims that it is set to transform the investment experience for young Australians. The company has reportedly “established itself as a visionary in the field but has strategically chosen Alpaca as a service provider to further enhance its… Read More

October 19, 2023 @ 9:59 pm By Omar Faridi  |  

Nubank (NYSE:NU) is starting to test this week a new solution that applies generative artificial intelligence as a virtual assistant to further enhance customer service. In this initial stage, the AI solution will “focus on presenting personalized possibilities related to credit granting within the Nubank… Read More

October 13, 2023 @ 5:01 pm By Omar Faridi  |  

Wells Fargo & Company (NYSE: WFC) announced the expanded availability of LifeSync, a personalized digital approach to aligning customers’ goals with their money, to all consumer customers. Available in the Wells Fargo Mobile app, LifeSync launched to all Wealth & Investment Management (WIM) clients earlier… Read More

October 12, 2023 @ 9:08 am By Omar Faridi  |  

Klarna, the AI-powered global payments network and shopping assistant has unveiled a treasure-trove of 13 new products as part of its Spotlight Fall launch. Shopping lens, the flagship new feature, “allows shoppers to take a picture of things and styles in their surroundings, instantly find… Read More

October 11, 2023 @ 9:29 am By Omar Faridi  |  

Digital bank Revolut has introduced the updated version of its app — Revolut 10 — for its 35 million+ international clients. Revolut noted that clients had asked for all things money made easy, so they challenged themselves to see how easy they could make Revolut… Read More

October 5, 2023 @ 9:46 am By Omar Faridi  |  

Berlin-based online bank N26 has launched its new full-funnel, multi-channel global brand campaign, ‘This is how I bank’. The campaign showcases how N26’s innovative and customer-centric approach “to banking gives everyone the confidence and freedom to bank where, when, and exactly how they want to.”… Read More

September 25, 2023 @ 1:37 pm By Omar Faridi  |  

Stripe, a financial infrastructure platform for businesses, added new features to its optimized checkout suite to help users increase their revenue by making it easier for their customers to complete a purchase. The optimized checkout suite consolidates years of Stripe research into “a set of… Read More

September 12, 2023 @ 9:41 pm By Omar Faridi  |  

Safello, the crypto exchange in the Nordics, announces the integration of Apple Pay and Google Pay, “expanding its payment options and providing customers with a seamless and secure method to purchase cryptocurrencies.” Following Safello’s recent agreement with Worldpay, “enabling the processing of card payments for… Read More

September 6, 2023 @ 1:27 pm By Omar Faridi  |  

Metro Bank has created dedicated online hubs both to support brokers who may be “working with a vulnerable client, and customers going through a period of vulnerability themselves.” The Bank has launched “a dedicated Vulnerable Customer page on its intermediary website to help brokers understand… Read More

September 6, 2023 @ 7:54 am By Omar Faridi  |  

Veridas, a Spanish technology company specializing in digital identity and biometrics,  announces its Voice Biometrics Solution is now “available on the Genesys AppFoundry, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences.” With Veridas Voice Biometrics,… Read More

September 6, 2023 @ 7:34 am By Omar Faridi  |  

Arendt Services announces a partnership with Fenergo in order “to deliver its investment management clients a best-in-class, investor lifecycle experience.” Arendt Services will leverage Fenergo’s Software-as-a-Service (Saas) Client Lifecycle Management (CLM) solution “to meet investor expectations for a frictionless onboarding and maintenance experience.” Arendt Services… Read More

September 3, 2023 @ 8:05 pm By Omar Faridi  |  

Adyen (AMS: ADYEN), the global payments platform of choice for many of the world’s leading companies, announced its expanded partnership with Australian home-grown healthy burger brand Grill’d, “to enhance the brand’s customer experience by optimizing its payments strategy, developing a frictionless omnichannel experience for customers,… Read More