Tagged: consumer behavior

Contactless and Digital Payments Continue to Rise in India while Retail Spending Nearly at Pre COVID Levels: Report

Retail spending and activity levels in India have now recovered to around 90% of pre- COVID-19 levels after dropping to around 55-65% of their average back in April 2020. The pace of the adoption of digital services across major channels has accelerated due to the… Read More

Payment Providers Must Re-evaluate Business Strategy as Consumer Expectations Made a “U-turn” due to COVID-19: Report

  The global COVID-19 outbreak has led to major socioeconomic changes and uncertainty. It has also led to changes in consumer behavior and preferences, especially when buying and paying for products and services. Individuals and organizations across the globe are increasingly using all-digital platforms and… Read More

Majority of Pakistani Consumers to Make Digital Payments for Online Purchases, Instead of Visiting Physical Stores, Even After COVID: Survey

Visa (NYSE: V), the global leader in digital payments, recently published the results of its survey which aimed to assess the impact of COVID-19 on consumer behavior in Pakistan. Visa’s Stay Secure survey reveals Pakistani consumers’ general views about conducting digital transactions, their preferences and… Read More

Christine Lagarde, President of ECB, Says lack of Digital Payments Integration in Europe has Led to Foreign Providers taking Charge

Christine Lagarde, the President of the European Central Bank (ECB), has noted that money facilitates both transactions and relationships. According to the former International Monetary Fund (IMF) chair, money may be considered “an expression of sovereignty.” Lagarde, whose comments came during the recently held Deutsche… Read More

Egyptian Digital Payments Provider, Fawry, Experiences Record Growth Following COVID-19 Outbreak

Fawry for Banking & Payment Technology Services SAE, an Egyptian digital payments provider, was listed on Cairo’s exchange about a year back. The company recently experienced a 300% increase in its market value to 20 billion Egyptian pounds (appr. $1.3 billion). The payments firm confirmed… Read More

MENA Region Is Experiencing Strong Revival of Digital Commerce and Virtual Payments Sector, Industry Exec Reveals

The MENA region is reportedly experiencing a strong revival of its digital commerce and virtual payments sector, particularly during the past quarter of this year. This key Fintech trend is expected to continue and also keep up its current growth rate in the coming years,… Read More

The More Financially Literate are Less likely to Invest in Bitcoin (BTC) and other Cryptocurrencies: Survey

Our attitude or approach towards cryptocurrency investments are determined by our understanding or knowledge of basic financial concepts (financial literacy) and our ability to assess the potential risks involved with investing in Bitcoin (BTC) and other digital assets. This, according to researchers Georgios Panos and… Read More

COVID-19 Is Leading to Changes in Consumer Behavior such as Increased Use of Digital Financial Services, Now Supported by Banks, Globally

Countries throughout the world are struggling to cope with the COVID-19 outbreak and resulting socio-economic challenges. Although many places have been trying to re-open for business and lockdowns are being eased, globally, there might be a second wave of the Coronavirus that could lead to… Read More

Aspiring Online Lenders backed by Established Corporates are More Likely to Secure Virtual Bank Licenses than Standalone Challengers: Report

Digital banking or the use of online services and platforms may have been accelerated due to the COVID-19 outbreak, which had led to many countries enforcing nationwide lockdowns. While many countries are now beginning to “re-open” their businesses, the Coronavirus crisis has led to major… Read More

Fintech Sector Participants in Indonesia Reveal that Millennials are Only Saving 10% of Income due to Low Financial Literacy

Fintech industry participants in Indonesia have noted that the nation’s residents have been slow when it comes to adopting the latest technologies in the finance sector. This may be due to relatively lower levels of financial literacy in the country, according to researchers and analysts…. Read More

COVID-19 Speeds Up Digital Transformation: TSB Bank Phasing Out Cashier Roles, Valencia in Spain to Stop Taking Cash, will Support Digital Payments, Tickets

The COVID-19 outbreak has led to major changes in how businesses are now operating, globally. UK-based TSB Bank is reportedly planning to phase out 929 cashier roles which are supporting its physical branch network. The bank said it’s making the changes due to COVID, which… Read More

Digital Payments Surge in India with UPI Transactions Reaching Record Highs, Pakistan Also Seeing Rise in Online Transfers

Digital payments experienced a surge in India during July 2020. UPI transactions increased by 11% month-over-month to $38.7 billion in July. Unified Payments Interface (UPI) is an instant real-time payment system that has been created by India’s National Payments Corporation. It aims to facilitate inter-bank… Read More

Around 66% of European Consumers Say COVID-19 has Accelerated Shift Towards Digital Onboarding, but 40% Can’t Access New Financial Services: Report

Around 40% of European consumers responding to a survey claim that they’ve not been able to access new financial services because of lockdown measures enforced after the COVID-19 outbreak. These consumers also said they’re unable to access digital platforms, which is why they can’t use… Read More

MENA Region Financial Hubs, the UAE and Qatar, Report Significant Increase in Digital Banking Activities during COVID-19

Abu Dhabi Islamic Bank (ADIB), a leading UAE-based financial institution, reports that it has experienced significantly increased levels of digital banking adoption across its retail and corporate services during H1 2020. As noted in a release, almost 60% of ADIB’s retail clients have been using… Read More

Fintech Adoption: Over 80% of Middle East Consumers Say they’re Willing to Use Financial Technology Apps

Over 80% of banking customers in the Middle East say they’re ready or willing to use Fintech apps, however, many traditional lenders have not started integrating financial technology products, according to a recent study by Big Four auditing firm Deloitte. The study revealed that 18%… Read More

Jay Nair: Senior VP at Infosys Explains how Financial Services Providers are Adopting Digital Transformation Strategies Due to COVID-19

We recently caught up with Jay Nair, Senior Vice President of Financial Services at Infosys (NYSE: INFY), a global leader in digital services and consulting. The company has clients in 45 countries who use its services to develop their digital transformation strategies. The firm has… Read More

Digital Transformation: Australia Might Be On Track to Become a Cashless Economy like Sweden due to COVID-19

Bank branches and ATMs might continue to disappear across Australia as the COVID-19 outbreak is expected to accelerate the shift towards a cashless economy. Local news outlet 7NEWS Sydney reports that the use of cash has been reduced by over 50% due to the Coronavirus… Read More

Digital Transformation: Only 40% of Consumers Expect to Visit Physical Bank Branches After COVID-19, a Survey by Fintech Novantas Reveals

The month of April 2020 saw a dramatic 200% surge in the number of new mobile banking registrations, meanwhile, mobile banking traffic increased by 85%, according to data from Fidelity National Information Services (FIS). The significant increase in mobile-based transactions may be attributed to the… Read More

Argentina based Fintech Ohana to Launch Digital Wallet to Help Locals Pay for Daily Services via QR Codes, Send Money, Settle Taxes

Argentina-based Fintech firm Ohana (which means “family” in Hawaiian) has revealed that its digital wallet will allow users to pay for everyday goods and services, and taxes. The company’s electronic wallet may also be used to send money to friends and family members. There’s an… Read More

Digital Transformation Report: US Consumers were Already Shifting to Mobile, Online, Contactless Payments Before COVID-19

The COVID-19 outbreak has led to significant changes in consumer behavior globally as many people throughout the world are now working remotely from home. Analysts are now questioning whether the behavioral changes are actually permanent or fundamental shifts that will last even after the Coronavirus… Read More

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