Tagged: consumer behavior

Retail Banking Report: Incumbents Must Embrace Data-Centric Capabilities to Support Personalized User Experiences

First National Bank 1902 1935

Retail banks are currently “lagging” in their ability to offer “true” omnichannel experiences, as customers pivot to competitors that “offer more personalized experiences.” This, according to the latest World Retail Banking Report 2022 (WRBR) released by Capgemini and Efma. As noted in the update, 75%… Read More

Digital Transactions: Consumers Increasingly Concerned About Security of Online Platforms, Survey Reveals

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  The Experian Global Insights Report reveals that digital online spending will continue “to gain strength even as consumers emerge from lockdown and return to in-person transactions.” As noted in an update shared with CI, consumers are also “engaging with digital payments as much as… Read More

BNPL: Buy Now Pay Later Expected to “Disrupt” Consumer Payments in Australia, Report Reveals

Australia Money 2

Buy Now, Pay Later (BNPL) is gaining prominence and emerging “as an alternative credit tool for consumers in Australia, with tech-savvy millennials especially using the service,” according to a report from GlobalData, a data and analytics firm. BNPL offers clients with the flexibility or option… Read More

Over 1M Subscriptions Stopped by Consumers as Households Feel the “Squeeze,” Lloyds Bank Reveals

Lloyds Bank Kensington London UK

More than 1.2 million subscription payments have reportedly been stopped since summer 2021, as tech puts customers in greater control of their spending, according to data from Lloyds Bank. As noted in a blog post, popular TV, film and music streaming services “made up almost… Read More

PayPal to Offer Cashback Credit Card to Make Checkout with PayPal More Appealing

PayPal San Jose Office

PayPal (NASDAQ: PYPL) has announced the introduction of the new PayPal Cashback credit card, “issued by Synchrony, which gives customers even more cash back when they shop with PayPal.” With the new card, customers earn “unlimited 3% cash back when paying with PayPal at checkout… Read More

Digital Transformation: HSBC to Close Down 69 Physical Bank Branch Locations

HSBC UK bank

HSBC (NYSE: HSBC) recently confirmed the closure of 69 physical branch locations across its wider bank network in the United Kingdom, in a move that could impact 400 jobs. In an official statement, the banking institution explained that the decision was taken as part of… Read More

Fintech Klarna Survey Reveals that UK Consumers are Less Inclined to Invest Money

UK England Winston Churchill

Recent data from Fintech firm Klarna, an international retail bank, payments, and shopping service, indicates that UK consumers are saving a larger share of their earnings every month when compared to their global peers. However, UK consumers are also less interested in investing their funds… Read More

Indian Fintech Unicorn Razorpay Explains Why Customers Abandon Online Shopping Carts

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Indian Fintech firm Razorpay notes that cart abandonment makes a “serious dent” in a digital commerce company’s operations. You may ask e-commerce stores, and they will tell you how much it affects their business. And when it comes to stats and data, we can see… Read More

Open Banking Is Being Embraced by Brazilian Consumers, While US Residents Concerned About Privacy, Security: Report

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Globally, 84% of consumers agree that they should “have control of their financial data, and banks should not prevent the movement of money between other financial services.” These are the principles that are the “basic tenets of open banking,” according to an update shared with… Read More

BNPL Fintech Affirm Reveals How to Lower Shopping Cart Abandonment

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Despite the surge in US digital commerce sales, online consumers remain “unpredictable” when it comes to checking out online: The average online shopping cart abandonment rate is 70%, according to an update from Affirm (NASDAQ:AFRM). Anything you can do to lower that rate for your… Read More

Indian Supply Chain SaaS Firm Increff Acquires $12M via Series B

India Money 1000 Rupee Ghandi

Increff, an Indian supply chain SaaS firm providing inventory optimization solutions for e-commerce, fashion, and retail brands has secured $12 million via its Series B round. Increff’s investment round included contributions from TVS Capital Funds, Premji Invest, Binny Bansal’s 021 Capital, and 6 existing angels… Read More

Fintech Modulr Reveals How Hybrid Working is Changing Corporate Travel Market

Lane Change Ahead

When the COVID-19 crisis struck, working practices changed for many individuals and businesses across the globe. Offices had been closed and corporate travel was at a standstill, as virtual networks began replacing physical networking. Fast forward two years and while lockdowns are easing and conferences… Read More

WealthKernel Introduces Instant Matching Deposits, Supported by ClearBank

Time Late Delay Statue

WealthKernel, a provider of digital investment services and infrastructure, has introduced Instant Matching Deposits that are being powered by ClearBank, the Cloud-enabled clearing bank. Instant Matching Deposits enables investors “to instantly fund their accounts and begin trading without waiting days for payments to clear, and… Read More

BNPL: Consumers More Likely to Complete Purchase if Merchant Has Buy Now, Pay Later Option, Affirm Reveals

More Sales inside Retail Shopping Small Business Open Shop

If you’re like many other digital commerce merchants, the best part of the shopping experience takes place when a client clicks that “buy” button and becomes a (hopefully) loyal customer. One way to boost these website conversions for your business is to give clients the… Read More

Rohan Amin, Chief Product Officer at Chase, Comments on Digital Banking Trends for 2022

JPM Chase Bank Naples Florida

Rohan Amin, Chief Product Officer at Chase, notes that this year, as individuals across all segments of our society continued to navigate the COVID-19 crisis, we were all forced to carefully examine our everyday behaviors more closely. As explained by Amin in an update shared… Read More

Fintech Apps Are Becoming Widely-Adopted, so easyMoney Introduces its Own App for Clients

Money Pound iPhone

The team at UK’s investment platform easyMoney notes that the use of Fintech apps is increasing steadily across the globe. That’s why they decided to also launch their own app for their customers. The company wrote in a blog post that half of easyMoney investors… Read More

Digital Transformation: Visa Shares Suggestions for Small Business Owners Planning to Take Virtual Payments

Visa Credit Cards Debit Cards

Freedom, work satisfaction and flexibility are a few of the key reasons that small business owners “take the leap” to pursue their vision, according to an update from Visa (NYSE: V). Rachelle Gonzalez, Founder of Taco Shelly’s in Bethlehem, PA, had reached a key point… Read More

Fintech Company Affirm Shares Survey Results Revealing 58% of Consumers Would Rather Use BNPL than Credit Cards

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The team at Fintech company Affirm (NASDAQ: AFRM) notes that two years of living with a global pandemic have “reshaped expectations for consumers and retailers in 2022.” Affirm writes in a blog post that shoppers plan to “travel and buy new clothes, and many retailers… Read More

Fintech Adoption to Continue in 2022 with Financial Inclusion, Green Investments, Online Trading, Remittance Payments As Key Focus Areas

Fintech New York City

Financial services have become a lot more accessible, seamless, and user-friendly in the past decade due largely to the rise of innovative Fintech platforms throughout the world. Traditional banking service providers have launched their own digital transformation strategies in order to remain competitive in a… Read More

Digital Commerce: Majority of Businesses are Actively Investing in New, Improved Payments Technologies, Checkout.com Survey Reveals

Cash Register

Checkout.com reveals that their research finds efforts to promote environmental sustainability, mitigate fraud and “unlock new growth channels” which should help define e-commerce in 2022. Checkout.com writes in a blog post that they’ve witnessed “an explosion” in digital commerce growth in recent years. And that… Read More

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