A survey conducted by Chargebacks911, the chargeback tech provider, revealed that on average, a significant 45% or nearly half of all chargebacks filed against merchants stem from misuse or outright abuse—a practice commonly referred to as “friendly fraud.” Major card networks like Visa and Mastercard… Read More
The dust is still settling following former President Donald Trump’s sweeping win over Vice President Kamala Harris last week. The President-elect is slowly revealing who his is selecting for leadership roles which will help guide his policy in his forthcoming administration. While the Biden Administration… Read More
To show the true impact friendly fraud has on retailers, Chargebacks911 has released its 2024 Chargeback Field Report, giving merchants and financial institutions an understanding of the current state of chargebacks and the measures being taken by businesses to help stem the tide of chargeback… Read More
Chargeback technology platform Chargebacks911 recently announced the appointment of payments industry entrepreneur Oliver Rajic to the board of directors. In his new role, Rajic will serve as a key advisor to Chargebacks911 and its CEO, Monica Eaton. This includes assisting the company with its expansion… Read More
The current interest in generative artificial intelligence (AI) has caused some to conclude that we may see a new wave of AI-enabled fraud. However, the payments industry shouldn’t overestimate the abilities of large language models or underestimate the power of existing anti-fraud systems, says chargeback… Read More
Chargebacks911, an international chargeback management and prevention company, released the highly-anticipated findings of its 2024 Cardholder Dispute Index. This comprehensive research study compiles insights “from more than 4,000 consumers who have engaged in chargeback processes with their issuing banks in the past year.” Released in… Read More
Chargebacks911 and Fi911, the global firm focused on chargeback management technology, has reaffirmed its support of continued discussion “around strategies to reduce the likelihood of friendly fraud, such as the Federal Trade Commission’s (FTC) proposed ‘click-to-cancel’ provision to its 1973 Negative Option Rule.” The provision… Read More
We recently sat down with Monica Eaton from Chargebacks911 to gain more insights regarding the partnership between Finastra and Microsoft and how it addresses the requirements of corporate clients. Eaton, founder and CEO at Chargebacks911, also commented on how the collaboration addresses the challenges banks face… Read More
Chargebacks911 and Fi911, the firm focused on chargeback management technology, announced the appointment of payments industry professionals Guy Harris as its Chairman of the board, and Eric M. Hoffman as President of Interbank Solutions and board member. The two experienced and well-connected payments professionals, “who… Read More
Chargebacks911, which claims to be the first company dedicated to providing chargeback remediation services to the world’s largest banks and businesses, released its 2023 Chargeback Field Report, “giving retailers and financial institutions an understanding into the current state of friendly fraud, first-party misuse and chargeback… Read More
The Federal Trade Commission and the State of Florida have filed suit against Chargebacks911 “for unfairly thwarting consumers who were trying to dispute credit card charges through the chargeback process.” In a complaint filed in federal court, the FTC and Florida charged “that, since at… Read More
Post-COVID-19 holiday shoppers flocked to online sales “in unprecedented numbers in 2022, bringing along with it an increased risk of chargebacks.” Monica Eaton, founder of Chargebacks911, advises eCommerce merchants “to act now and protect themselves from first-party fraud.” As holiday shoppers navigated the post-COVID-19 inflationary… Read More
Driven by the COVID-19 pandemic, U.S. eCommerce sales “increased by 50.5% from 2019 to 2021,” according to an update shared by Chargebacks911. While eCommerce growth is “predicted to slow to 9.4% year over year in 2022, online sales are expected to cross the $1 trillion… Read More
A chargeback is the formal process initiated when a cardholder disputes a payment – “often leading to the cardholder being reimbursed directly by their issuing bank, which then obtains the funds from the merchant,” according to an update from Chargebacks 911. The update further noted… Read More
Financial technology provider Worldpay from FIS is extending its partnership with dispute technology provider, Chargebacks911, by launching “an enhanced range of Disputes Deflector products.” These products will “provide merchants with a broader range of solutions to help reduce chargebacks, lower costs and combat fraud.” Chargebacks… Read More
Chargebacks911, the dispute tech specialist that powers chargeback remediation for the “largest” global e-commerce businesses, as well as the world’s financial institutions, celebrates “a 3x boost to its automated dispute response platform.” The use of data from a consortium of businesses across a number of… Read More
Nexio, a payments Fintech, has revealed a partnership with Chargebacks911 – a dispute technology specialist. Nexio points to research that indicates that every $1 in chargebacks costs a merchant $2.86. In addition to the liability and reputational threat imposed on merchants, chargebacks also bring expensive… Read More
Dispute tech specialist, Chargebacks911, reveals that it has appointed technology management professional, Brad Dillahunty, as EVP and Chief Product Officer at Chargebacks911 and sister brand Fi911. Brad will be responsible for driving the firms’ international product development and strengthen operational structures “at a time of… Read More
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