Tagged: jdpower

Only 46% of Credit Card Holders are Classified as Financially Healthy and 51% Carry Revolving Debt – Report

The points, miles and perks that have come to define the modern credit card marketing playbook are being replaced by cashback rewards and lower fee cards as cardholder financial health1 grows increasingly strained. According to the J.D. Power 2024 U.S. Credit Card Satisfaction Study, “only… Read More

Canadian Consumer Satisfaction Stalls with Banking and Credit Card Apps as Competition Increases, Study Finds

Despite more customers than ever interacting with their banks and credit card providers via mobile apps and websites in Canada—and investment continuing to pour into the user experience of those digital channels—customer satisfaction with those tools is not improving. This, according to an update from… Read More

Retail Bank Clients Are Losing Confidence in Banking Service Providers, Customer Attrition A Key Concern – Report

U.S. retail bank customers are losing faith in their bank, and customer attrition is a concern. According to the J.D. Power 2024 U.S. Retail Banking Satisfaction Study, released recently, consumer trust in retail banks “has declined significantly during the past two years, with unexpected fees,… Read More

BNPL Adoption Report: Buy Now Pay Later Client Satisfaction Improves But Service Provider Performance Varies Significantly

Although the rapid rise of Buy Now Pay Later (BNPL) services has been accompanied by a growing chorus of concern about runaway consumer debt, the customers who are using these services are growing “increasingly satisfied with their experiences.” According to the J.D. Power 2024 U.S…. Read More

December Concludes Profitable Period for Auto Industry as Consumers Spend Record $578B on New Vehicles in 2023 – Report

Total new-vehicle sales for December 2023, including retail and non-retail transactions, are projected to reach 1,396,700 units, a 13.2% increase from December 2022, according to a joint forecast from J.D. Power and GlobalData. As noted in the research report, December 2023 has 26 selling days,… Read More

Auto Lenders Lagging When it Comes to Digital Transformation Efforts, Report Reveals

Against a backdrop of shrinking margins and strained profitability, auto lenders need to do everything they can “to deliver stand-out customer experiences while reducing administrative costs,” according to a research report. While similar businesses, such as retirement plan administrators, property and casualty (P&C) insurers and… Read More

Fintech Apps: Wealth Management Platforms Become Gateway to Client Satisfaction and Retention, Study Finds

It’s not just Millennials and Gen Z with do-it-yourself brokerage accounts “driving the trend toward increased use of digital wealth management tools; the digital channel has become central to the client experience for all types of investors, with mobile apps leading the way.” According to… Read More

Consumer Financing Study: Digital Engagement Key to Client Satisfaction, Lowering Cost to Serve

With macroeconomic conditions continuing to make it difficult for auto lenders to maintain or increase profitability, all eyes have “turned to digital channels as the most cost-effective and efficient means to do so.” According to the J.D. Power 2023 U.S. Consumer Financing Satisfaction Study, released… Read More

Small Business Banking Satisfaction Surges as Digital Support Channels Improve – Report

Small business owners are more optimistic about the future than they were a year ago, with slightly more than half (54%) “saying their business is financially healthy, but inflation is still having a negative effect.” According to the J.D. Power 2023 U.S. Small Business Banking… Read More

BNPL Usage May Increase with “Reasonable” Repayment Terms, Study Finds

It’s been several years since financial services upstarts reimagined buy now pay later (BNPL) as a point-of-sale (POS) payment method. Since then, this once-obscure way of transacting has “been placed front and center at the checkout by merchants worldwide, and 28% of U.S. consumers now… Read More

Unstable Financial Markets Have US Consumers Keeping Close Eye on Retirement Accounts via Fintech Apps – Report

The unstable financial markets in the United States during the past few years have people keeping a wary eye on their retirement accounts and, increasingly, they are doing so via mobile apps, the team at J.D. Power notes. According to the J.D. Power 2023 U.S…. Read More

Debit Cards Are Preferred Payment Method, Amid Rise of Point-of-Sale Payments Methods, Report Finds

Whether consumers have swiped, tapped, dipped, waved a wrist or held a device near a card reader at a retail location in recent months, the chances are good “that they’ve used some form of digital, point-of-sale (POS) payment option in addition to cash.” According to… Read More

TransUnion Report: Consumers Now with Negative Equity, As Loan-to-Value Ratios Rise, And Used Vehicle Values Fall

A newly released TransUnion and J.D. Power study shows that while most remain in positive equity positions, potential risk is “increasing among some consumers and lenders.” A return to a vehicle environment “closer to the pre-pandemic norm has allowed for inventories to replenish and for… Read More

Send this to a friend