Tagged: Customer Experience

June 26, 2023 @ 2:33 pm By Omar Faridi  |  

QNB Group, in collaboration with IBM (NYSE: IBM) and its ecosystem partner, Mannai InfoTech, an ICT Division under Mannai Trading Company WLL have delivered an innovative, pioneering and engaging Digital Banking experience to its customers. IBM Consulting’s Business Transformation expertise, the IBM Garage methodology and… Read More

June 25, 2023 @ 7:16 pm By Omar Faridi  |  

A provider of digital payment solutions in the Asia Pacific, AsiaPay has announced the partnership with PayMe by HSBC in Hong Kong “to help local merchants provide more flexible payment options in a single device and enhance the purchase experience for consumers.” The partnership will… Read More

June 23, 2023 @ 7:29 pm By Omar Faridi  |  

Backbase, the Engagement Banking leader, is bringing additional convenience to bank customers and credit union members with features from the Entrust Digital Card Solution. Leveraging push provisioning from Entrust, Backbase now “enables end customers to securely add their payment cards to third-party wallets like Apple… Read More

June 22, 2023 @ 9:13 am By Omar Faridi  |  

International insurtech bolttech announced its partnership with one of Taiwan’s telecommunications providers, Taiwan Mobile, in order “to offer a range of personal insurance options for customers on the Taiwan Mobile app.” Powered by bolttech’s insurance exchange platform, “the first phase of the partnership will see… Read More

June 19, 2023 @ 10:51 pm By Omar Faridi  |  

Truework says sit has reached a significant milestone in their journey as they “work towards creating trust in every financial transaction.” Truework has entered into a strategic partnership with TransUnion, one of the largest information and insights companies in the world. In addition, TransUnion has… Read More

June 12, 2023 @ 6:26 pm By Omar Faridi  |  

Snapsheet, which claims to be the “pioneer” of virtual appraisals and an emerging leader in cloud-based claims management software, announced that specialty property and casualty insurance carrier  IAT Insurance Group selected Snapsheet Claims software “to deliver the modern claims experience to its customers.” As noted… Read More

May 31, 2023 @ 8:27 am By Omar Faridi  |  

Velocity Global, the world’s “expert” on work, announced new platform updates to improve the customer experience, accelerate the hiring process, and help companies more strategically meet escalating hiring demands and complexities. In addition to a more seamless, intuitive user experience and improved onboarding management, customers… Read More

May 29, 2023 @ 10:43 am By Omar Faridi  |  

Veriff, a global identity verification provider, today announced its new Age Estimation solution, built to further streamline the age verification process for customers. Veriff Age Estimation “uses facial biometrics to enable users to easily estimate their age with a selfie, rather than having to provide… Read More

May 25, 2023 @ 3:32 pm By Omar Faridi  |  

Vespia, an AI-powered Business Verification Service for verifying and onboarding business customers that helps minimize the risk of fraud, has highlighted the significance of business verification for non-AML obligated firms, like supply chain, digital commerce, as well as the sharing economy. Vespia explains that by… Read More

May 25, 2023 @ 9:36 am By Omar Faridi  |  

TradeStation Group, Inc., a Florida-based company whose operating subsidiaries provide self-clearing online brokerage services for trading stocks, ETFs, options, futures, and crypto that aim to offer the ultimate trading experience, has announced its integration with Plaid, a data network powering the digital financial ecosystem. The… Read More

May 22, 2023 @ 11:06 pm By Omar Faridi  |  

Klarna, the AI powered global payments network and shopping destination, has joined forces with Airbnb in a “first-of-its-kind” partnership to provide guests in the US and Canada with flexible payment options when booking their next stay. With Klarna’s seamless, sustainable and flexible payment solutions, “booking… Read More

May 22, 2023 @ 5:12 pm By Omar Faridi  |  

Stripe, a financial infrastructure platform for businesses, recently announced that it is partnering with Airbnb in order “to power bank payments for Airbnb guests.” Airbnb guests can now use Stripe Financial Connections “to securely and instantly add their bank account as a payment method.” Once… Read More

May 9, 2023 @ 11:11 am By Omar Faridi  |  

Eltropy, the digital conversations platform for community financial institutions, announced it has added new use cases – including fraud prevention – and new deployment models for its Video Banking technology, “enabling community banks and credit unions (CFIs) to offer branch-like experiences to their customers and… Read More

May 1, 2023 @ 11:45 pm By Omar Faridi  |  

Experian – which claims to be one of the world’s leading global information services companies – has launched Aidrian, a new cloud-based fraud solution “powered by adaptive Machine Learning, which enables businesses to prevent fraud without impacting the customer experience.” Experian’s latest research “shows fraud… Read More

April 21, 2023 @ 11:19 am By Omar Faridi  |  

Insurtech firm Qover is pleased to announce the appointment of its first Chief Customer Officer (CCO) Ed Ackerman. The CCO will be “responsible for developing and implementing customer-centric strategies that enhance the overall customer experience.” As a growth- and customer-focused professional, Ed Ackerman has “been… Read More

April 12, 2023 @ 3:12 pm By Omar Faridi  |  

Digital River, which claims to be an experienced global commerce enabler for established and fast-growing brands, announced it is now offering Afterpay and Clearpay to address growing consumer interest in buy-now-pay-later (BNPL) options. The new offerings “represent an expansion of Digital River’s already robust portfolio… Read More

April 9, 2023 @ 6:59 pm By Omar Faridi  |  

Backbase, the global fintech focused on Engagement Banking, has partnered An Binh Bank (ABBANK) to transform the banking experiences “for millions of Vietnamese customers.” Supported by their local partner CMC Technology and Solution, Backbase will deliver the full suite of the Engagement Banking Platform, “which… Read More

March 22, 2023 @ 8:49 pm By Omar Faridi  |  

The Mastercard Engage partner network helps connect customers with technology partners “to build innovative guest checkout and point-of-sale solutions that deliver consumer choice.” Mastercard continues “to enable greater payments acceptance, nearly doubling its number of acceptance locations to more than 90 million in the last… Read More

March 20, 2023 @ 9:58 pm By Omar Faridi  |  

Sopra Banking Software (SBS), the global fintech company creating a new breed of banks to power financial services in every industry, announced the consumer-focused findings of its second annual Digital Banking Experience (DBX) Report. This year’s report, “produced in partnership with Forrester and IPSOS, reveals… Read More

March 12, 2023 @ 3:17 pm By Omar Faridi  |  

Prove Identity, Inc., which claims to be the leader in digital identity, announced a partnership with Bitstamp, the “longest-running” cryptocurrency exchange, to further strengthen its security and compliance controls while also expediting its user onboarding process. ‍Prove will enable Bitstamp US users “to streamline account… Read More