Tagged: Customer Experience

October 5, 2023 @ 9:46 am By Omar Faridi  |  

Berlin-based online bank N26 has launched its new full-funnel, multi-channel global brand campaign, ‘This is how I bank’. The campaign showcases how N26’s innovative and customer-centric approach “to banking gives everyone the confidence and freedom to bank where, when, and exactly how they want to.”… Read More

September 12, 2023 @ 9:41 pm By Omar Faridi  |  

Safello, the crypto exchange in the Nordics, announces the integration of Apple Pay and Google Pay, “expanding its payment options and providing customers with a seamless and secure method to purchase cryptocurrencies.” Following Safello’s recent agreement with Worldpay, “enabling the processing of card payments for… Read More

September 6, 2023 @ 1:27 pm By Omar Faridi  |  

Metro Bank has created dedicated online hubs both to support brokers who may be “working with a vulnerable client, and customers going through a period of vulnerability themselves.” The Bank has launched “a dedicated Vulnerable Customer page on its intermediary website to help brokers understand… Read More

September 6, 2023 @ 7:54 am By Omar Faridi  |  

Veridas, a Spanish technology company specializing in digital identity and biometrics,  announces its Voice Biometrics Solution is now “available on the Genesys AppFoundry, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences.” With Veridas Voice Biometrics,… Read More

September 6, 2023 @ 7:34 am By Omar Faridi  |  

Arendt Services announces a partnership with Fenergo in order “to deliver its investment management clients a best-in-class, investor lifecycle experience.” Arendt Services will leverage Fenergo’s Software-as-a-Service (Saas) Client Lifecycle Management (CLM) solution “to meet investor expectations for a frictionless onboarding and maintenance experience.” Arendt Services… Read More

September 3, 2023 @ 8:05 pm By Omar Faridi  |  

Adyen (AMS: ADYEN), the global payments platform of choice for many of the world’s leading companies, announced its expanded partnership with Australian home-grown healthy burger brand Grill’d, “to enhance the brand’s customer experience by optimizing its payments strategy, developing a frictionless omnichannel experience for customers,… Read More

September 1, 2023 @ 8:52 am By Omar Faridi  |  

Estateguru has implemented several changes to their credit policy, with the aim of strengthening their portfolio and elevating their investors’ experience on the platform. As noted in a blog post, Estateguru made various modifications to their existing credit policy, with the goal of enhancing their… Read More

August 30, 2023 @ 8:47 pm By Omar Faridi  |  

More Asian travelers to Malaysia will enjoy a seamless digital payment experience at over 1.8 million merchants across the country while Malaysian residents will be able to pay with e-wallets of their home country abroad, thanks to a MOU signed recently between Payments Network Malaysia… Read More

August 26, 2023 @ 3:10 pm By Omar Faridi  |  

  As the banking landscape rapidly evolves, we decided to speak with Amit Dua, President at SunTec, a technology partner that claims to work with the world’s largest banks, helping them to improve their customer experience, pricing strategies, and ESG approach through technology-led solutions. Amit… Read More

August 22, 2023 @ 5:08 pm By Omar Faridi  |  

Two of the most “trusted” brands in Web3 and payments integrate in order to help users explore crypto. The teams at PayPal (NASDAQ:PYPL) and Ledger are pleased to announce “an on-ramp integration with PayPal, allowing users to explore crypto in a convenient, simple and secure… Read More

August 18, 2023 @ 11:33 am By Omar Faridi  |  

Amidst the rapid change brought about by digital transformation and artificial intelligence (AI) in the financial services landscape, Eltropy’s CFI customers are adding AI Chat to their member/customer service offering, “providing them with round-the-clock service, optimizing agent efficiency to focus on more complex issues, and… Read More

August 13, 2023 @ 1:54 pm By Omar Faridi  |  

As part of modernizing its IT landscape and enhancing the customer experience, Handelsbanken Norway has chosen to consolidate on Tietoevry Banking’s wealth management solution. This enables Handelsbanken “to offer financial products, including mutual funds, equities, ETFs and more, through one modern self-service platform for its… Read More

August 6, 2023 @ 12:11 pm By Omar Faridi  |  

Skipify, a Fintech company redefining the checkout experience, has teamed up with American Express (NYSE: AXP) in order “to connect Amex U.S. Consumer Members’ Cards seamlessly into checkout.” Skipify’s technology, launching exclusively with American Express, identifies select Amex customers via their email address, “enabling them… Read More

July 26, 2023 @ 6:46 am By Omar Faridi  |  

For the first time, DriveWealth says it is expanding the range of tradeable asset classes on its platform: their partners can now “build options trading experiences all within their investing APIs.” Equity options have “grown in popularity with retail investors over the past decade, largely… Read More

July 23, 2023 @ 5:33 pm By Omar Faridi  |  

Primer, the payments automation platform offering the infrastructure for effortless commerce experiences, today announces its new partnership with Volt, the company building the global infrastructure for real-time payments, “enabling access to instant bank payments to Primer’s customers.” The tough economic climate in the UK, “driven… Read More

July 17, 2023 @ 11:11 pm By Omar Faridi  |  

Razorpay says they have always believed that simplifying payments is a universal problem. Businesses across the world grapple “with the same question: how can my payments experience be simpler, faster, and more efficient?” At Razorpay, they took this challenge head-on in India, “solving for tens… Read More

July 15, 2023 @ 3:20 pm By Omar Faridi  |  

PayIt, the leader in digital customer experience solutions with integrated payments for local and provincial governments, has appointed Jon Telch as Vice President, Canada. Telch joins the growing team at PayIt’s Canada headquarters and will “focus on partnering with government leaders to enable them to… Read More

July 12, 2023 @ 12:10 pm By Omar Faridi  |  

Checkout.com, the global payments solution provider, launches Identity Verification, its first product focused on improving the customer onboarding and identity verification process and expanding Checkout.com’s impact on customers’ digital experience. Identity Verification “utilizes proprietary artificial intelligence and is trained on billions of identity and facial… Read More

July 3, 2023 @ 10:37 am By Omar Faridi  |  

Revolut, the global financial super app with more than 30 million customers worldwide, has launched its services in New Zealand, “delivering Kiwis a first of its kind digital money experience.” For the first time ever, New Zealand residents will “get access to Revolut’s seamless, safe… Read More

June 27, 2023 @ 9:15 pm By Omar Faridi  |  

Feedzai, which claims to be the world’s first RiskOps platform for financial risk management, has partnered with Portuguese bank Novo Banco S.A. (Novobanco) “to further enhance the bank’s customer experience, improve its digital journey and provide best in class fraud protection.” Novobanco is a domestic… Read More