Tagged: cx

December 30, 2022 @ 11:00 am By Omar Faridi  |  

In 2022, Binance claims it ramped up its regulatory compliance and user protection initiatives. By working collaboratively with regulators worldwide, Binance reveals it has “secured registrations and licenses in 14 jurisdictions as of the end of 2022.” To further reinforce their commitment to fight against… Read More

December 21, 2022 @ 5:30 pm By Omar Faridi  |  

Finastra announced that Mechanics Cooperative Bank, a Massachusetts-based financial institution with more than $645 million in assets, has selected Finastra Payments To Go “to introduce new business payments services and enhance the customer experience.” The multi-rail payments hub “empowers Mechanics Cooperative Bank to leverage the… Read More

November 11, 2022 @ 4:27 pm By Omar Faridi  |  

TrueAccord Corp, a debt collection company using machine learning-powered digital recovery solutions to improve consumer experience, announced it “joined the Visa Fintech Partner Connect program.” Through Visa Fintech Partner Connect, TrueAccord “is Visa Ready certified.” This certification helps technology companies “build and launch payment solutions… Read More

November 10, 2022 @ 11:01 pm By Omar Faridi  |  

Bitso, the cryptocurrency platform in Latin America, with more than 6 million users, “will enable users of its app from the entire region who travel to Argentina to pay for their purchases with crypto through QR, a very widespread payment method in the country.” This… Read More

November 6, 2022 @ 5:34 pm By Omar Faridi  |  

Binance claims that it exists “to make crypto available to as many people as possible, as well as to serve as the easiest-to-use infrastructure services provider in the blockchain industry.” As part of that mission, Binance has partnered with Ledger “to bring different strands of… Read More

November 3, 2022 @ 7:07 am By Omar Faridi  |  

Moneythor, a solution provider of personalized customer experiences for banks and embedded financial services firms, announced at the Singapore FinTech Festival (SFF) the launch of “a wealth & portfolio management add-on module to its award-winning data-driven personalization and digital engagement solution.” Blending enterprise-scale technology with… Read More

November 1, 2022 @ 6:17 pm By Omar Faridi  |  

Glia, the provider of Digital Customer Service (DCS), has teamed up with Finastra, a global provider of financial software applications and marketplaces, “to help financial institutions to improve the digital customer experience.” Via its FusionFabric.cloud platform and Fusion Digital Banking solution, Finastra will “offer Glia’s… Read More

November 1, 2022 @ 1:09 pm By Omar Faridi  |  

Jack Henry (NASDAQ: JKHY) announced that The Maries County Bank has selected Jack Henry “to elevate the digital customer experience and support community growth.” Vienna, Mo.-based The Maries County Bank claims it “has deep roots in the region’s agricultural industry, having served the community since… Read More

November 1, 2022 @ 12:47 pm By Omar Faridi  |  

Boost.ai, a cloud-based provider of conversational artificial intelligence (CAI) at scale, announced a new strategic partnership with CallMiner, a provider of conversation intelligence that drives improved customer experiences and business outcomes. CallMiner empowers businesses “to capture and analyze text and voice-based interactions, and paired with… Read More

October 9, 2022 @ 4:36 pm By Omar Faridi  |  

Sumsub, a global tech company providing anti-fraud and compliance solutions, announces the launch of “one click-KYC.” These services from Sumsub are available for users in India, Brazil, Nigeria and Indonesia. The new solution will “allow businesses to instantly onboard over 2 billion users without requesting… Read More

September 28, 2022 @ 9:55 pm By Omar Faridi  |  

PNC Bank (NYSE: PNC) recently announced a strategic partnership with Blend (NYSE:BLND), a provider of cloud banking software, in order “to digitally optimize the company’s end-to-end online mortgage application process for an improved customer experience.” Peter McCarthy, PNC executive vice president and head of Mortgage, said:… Read More

September 4, 2022 @ 6:10 pm By Omar Faridi  |  

Novant Health, which claims to be one of the largest healthcare systems in the Southeast, has significantly improved its patient financial experience by partnering with Cedar, an enterprise healthcare engagement platform that “improves the end-to-end consumer financial journey.” By investing in Cedar Pay, Cedar’s post-visit… Read More

August 30, 2022 @ 7:17 pm By Omar Faridi  |  

To help clients save time, increase convenience and remove barriers to sending and receiving funds abroad, CIBC announced the expansion of its Global Money Transfer (GMT) service “to include cash pick up through MoneyGram, a global leader in the evolution of digital P2P payments, enabling… Read More

August 22, 2022 @ 10:33 pm By Omar Faridi  |  

Glia, which claims to be the leader in Digital Customer Service (DCS), and Veritran, a  global Low-Code solutions provider, announced a partnership “to offer digital-first customer support to financial institutions worldwide.” The partnership “integrates Glia’s seamless Digital Customer Service (DCS) solution with Veritran’s suite of… Read More

August 18, 2022 @ 9:55 pm By Omar Faridi  |  

Emirates NBD, a banking group in the MENA region an Turkey, has launched a global accelerator program for metaverse start-ups “to enhance customer experience for the new virtual economy, in partnership with the Dubai International Financial Centre (DIFC) Fintech Hive, the largest financial technology hub… Read More

August 7, 2022 @ 9:27 pm By Omar Faridi  |  

SC Ventures recently revealed that it has introduced Appro, which is a Fintech that digitizes and enhances the retail banking customer experience. Supported by SC Ventures, Standard Chartered’s Fintech investment and ventures unit, the “bank-agnostic” platform intends to signifiantly reduce the time taken to finalize… Read More

July 31, 2022 @ 1:17 am By Omar Faridi  |  

Veritran, a global low-code solutions provider, recently announced a strategic alliance with Glassbox, a provider of digital experience analytics for web and mobile apps. As noted in the update, Glassbox and Veritran will provide a digital experience analytics solution, offering customers worldwide, both in financial… Read More

July 18, 2022 @ 9:31 pm By Omar Faridi  |  

At Unstoppable Domains, they’re working to onboard the world to Web3, and that means “making it easier for people to use crypto.” They’re thrilled to announce that they’re partnering with MoonPay, which claims to be one of the world’s “leading” Web3 infrastructure companies. Now, people… Read More

July 8, 2022 @ 8:22 am By Omar Faridi  |  

TrueLayer, which claims to be Europe’s “leading” Open Banking platform, and wealth-building app Chip, recently announced their collaboration, “delivering an improved customer experience through dramatically faster account payments.” Chip offers a variety of options “to make saving effortless through an approach that’s tailored to each… Read More

July 4, 2022 @ 9:17 am By Omar Faridi  |  

Just three weeks after (the once leading) cryptocurrency lender Celsius revealed that it was halting withdrawals, platform users are now demanding some answers, according to a report from the WSJ. When crypto-asset lending platform Celsius had suspended customer accounts following a sharp decline in valuations,… Read More