Tagged: cx

June 12, 2022 @ 2:48 pm By Omar Faridi  |  

Mastercard (NYSE: MA) recently noted that they believe the process of purchasing an NFT needs to be made a lot easier and safer. When that happens, customers get the things they want “with less stress and uncertainty,” according to Mastercard. For NFT creators, these changes… Read More

June 7, 2022 @ 9:57 am By Omar Faridi  |  

Nationwide Building Society has reportedly extended its commitment to protect physical branch locations in cities and towns across the United Kingdom for at least another year as part of ongoing efforts to assist households amid the unprecedented rise in cost-of-living. The mutual lender stated that… Read More

June 7, 2022 @ 7:59 am By Omar Faridi  |  

With Aiia’s new payment feature, Pay by link, it’s easier to provide “seamless” payments for businesses and consumers in whatever fashion the payer prefers – “whether that’s by email, pdf, SMS, letter or even in a social media chat.” The feature is set “to empower… Read More

June 4, 2022 @ 1:49 pm By Omar Faridi  |  

Stripe, an international financial infrastructure platform, recently announced that Stripe Terminal is currently available in Singapore, making it convenient for companies to create custom checkout experiences for accepting in-person payments, along with unifying client experience and data across online and in-person transfers. Although selling items… Read More

May 28, 2022 @ 1:54 pm By Omar Faridi  |  

MetaMask, ConsenSys’ self-custody wallet, has announced a partnership with Asset Reality, an end-to-end solution “for recovering, managing, and accessing seized crypto and complex assets.” Over the last few years, economic activity on web3 has “grown exponentially,” according to an update shared with CI. While this… Read More

May 26, 2022 @ 9:37 pm By Omar Faridi  |  

Paystand, a key player in blockchain-powered B2B payments, and the maker of the fast-growing Payment SuiteApp for NetSuite AR, has announced new automatic billing and payment features “to provide a faster, simpler, and better customer and user experience.” The product offerings work with Paystand’s current… Read More

May 15, 2022 @ 7:34 pm By Omar Faridi  |  

Klarna, a global retail bank, payments, and shopping service, recently announced the launch of its Virtual Shopping offering, “bringing the best of in-store to the online experience.” Virtual Shopping by Klarna “enables consumers to browse and buy online with confidence by connecting them directly with… Read More

May 8, 2022 @ 4:26 pm By Omar Faridi  |  

CleverTap, which claims to be one of the leading retention Clouds, recently added to its core leadership team “with the appointment of Honey Bajaj as SVP & Global Chief of Consumer Experience.” In this position, Bajaj will be expected to “pioneer CleverTap’s extensive program to… Read More

April 28, 2022 @ 8:25 am By Omar Faridi  |  

Over 8 million current accounts have reportedly been switched since a service making it a lot easier for clients to swap their banks or building society was introduced. The Current Account Switch Service (Cass) was introduced back in 2013 in order to remove all the… Read More

April 26, 2022 @ 1:27 am By Omar Faridi  |  

Retail banks are currently “lagging” in their ability to offer “true” omnichannel experiences, as customers pivot to competitors that “offer more personalized experiences.” This, according to the latest World Retail Banking Report 2022 (WRBR) released by Capgemini and Efma. As noted in the update, 75%… Read More

April 17, 2022 @ 8:00 pm By Omar Faridi  |  

We recently connected with Bill Sytsma, Senior Vice President at Callsign, a digital trust pioneer servicing some of the top banks in the US, to discuss authorized push payment (APP) fraud. Bill began working at Callsign in January 2021, where he is responsible for the… Read More

April 16, 2022 @ 10:26 am By Omar Faridi  |  

Personetics, the international provider of financial data-driven personalization and customer engagement solutions for financial institutions, has announced (what it claims to be) the first suite of “Proactive Cash Flow Management” capabilities “to help banks face the growing competitive, regulatory and consumer requirements to combat overdrafts.”… Read More

April 7, 2022 @ 7:50 am By Omar Faridi  |  

Socure, the provider of digital identity verification and fraud solutions, has announced that Dibbs, the real-time, blockchain-enabled marketplace for collectors, “is using the Socure ID+ platform to provide a faster, more accurate collector onboarding experience.” With the accuracy of Socure’s graph-defined identity verification and fraud… Read More

March 20, 2022 @ 9:03 pm By Omar Faridi  |  

Having served a key role in the regional cryptocurrency and blockchain sector since 2015, BitOasis claims to have established its reputation as one of the most “trusted” virtual currency trading platforms in the UAE (and MENA region). Being part of a fast-evolving crypto industry, there… Read More

March 2, 2022 @ 9:30 am By Omar Faridi  |  

Since 2016, Mambu and Persistent Systems have reportedly been assisting banking institutions and financial service providers with transforming their products and operations via digital acceleration and Cloud-native banking tech. A digital engineering firm, Persistent is a “strategic” partner of Mambu providing industry and technical expertise… Read More

February 24, 2022 @ 10:17 pm By Omar Faridi  |  

Indian Fintech Unicorn Razorpay notes that it has been serving numerous digital commerce merchants with an intuitive, customer-friendly, and secure checkout experience for over six years. The company claims that its expertise makes them one of the best go-to checkout providers for merchants who want… Read More

February 23, 2022 @ 6:13 pm By Omar Faridi  |  

Within any commerce ecosystem — particularly in digital commerce — chargebacks appear to have become a way of everyday life, according to an update from Verifi. For merchants, chargebacks can be a drain on both time and financial resources. Improved communication between merchants and issuers… Read More

January 14, 2022 @ 8:08 am By Omar Faridi  |  

Software is “changing the world,” according to an update from UK Fintech Modulr. Modulr writes in a blog post that thanks to Cloud computing and the rise of SaaS (Software as a Service), businesses are now “powered by virtual services rather than having to invest… Read More

January 8, 2022 @ 8:27 pm By Omar Faridi  |  

The team at UK Fintech Modulr has done some research in order to find out what “makes paying passengers leave, and what makes them come back.” As noted in a blog post by Modulr, digital transformation has “been on the collective agenda for years.” It’s… Read More

January 7, 2022 @ 2:27 am By Omar Faridi  |  

If you’ve sent or received a payment from a friend or family member, you might have used either Zelle or Venmo to complete the transaction. These Fintech payment services enable consumers to send and receive local personal payments easily, with simply an email address or… Read More