Fraud in Call Centers Changing But Still On the Rise in 2022: Pindrop
Pindrop’s Voice Intelligence and Security Report 2021 provides detailed evidence of how fraudsters have shifted strategies during the COVID-19 pandemic. Prior to 2020 call centers typically saw fraud rates of one out of every 770 calls, but in 2020 the ratio rose to one out… Read More
Read more in: Fintech, General News, Strategy | Tagged cares act, covid-19, pandemic, pindrop, ppp, remote working